Still missing 3 Month Xbox Live Gold for January PUBG Promotion

Hi

I have not received my 3 Month Xbox Live Gold token for participating in the Play Together (PUBG) with Xbox Live Gold Promotion.

1. I purchased 3 Months of Xbox Live Gold via the promotional webpage on Xbox.com.

I have screen dumped the webpage and order.

2. Order details:

The transaction was - January 25, 2018

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Support Calls logged with Microsoft relating to this problem are :

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Kind regards

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:)

 

Missing additional 3 Month

Hi, I bought 3 months of xbox live gold in January and was supposed to get a code for an extra 3 months by March, this was the PUBG promotion.

My order number is 5856941564 and date i ordered was 24th of January

Thanks for any help.

 

January PUBG 3 Month Xbox Live Gold

Dear all,

I did the purchase in January, think through my Xbox.

Po No.: 5735039443

Purchase date: 22nd January 2018.

Even if stated in the original post ("Missing 3 Month Xbox Live Gold for January PUBG Promotion? Check" here by Mister Beep)

that the problems had been resolved, until today I haven't received an xbox message or e-mail that includes the code.

Happy to hear from you guys - you are doing an awesome job!

Best regards,

Michael

 

Hi

Can anyone help with this please?

thanks

Sean

 

Hi there!

For your security and safety, please can you remove the sensitive data from your initial post (order numbers and reference numbers)? These are personal to you, and we ask this, so nobody else can use this information maliciously.

My best advice would be to speak to someone directly from the Xbox Support team, and see if they can confirm that you qualify for the offer (they will be able to see the appropriate data, and advise). You can either call in, request a call back, or use the
live chat function, by choosing the following options via this page: Contact Us | Xbox Support

My Account > More Topics - Other > Choose Contact Method.

Hope this helps and everything gets squared away!

L