still have not gotten my credits.

Discus and support still have not gotten my credits. in XBoX Rewards & Social to solve the problem; I am still waiting for my 12,000 rewards credits to be deposited to my account. There is no deposit early button i just want to know what i can do.... Discussion in 'XBoX Rewards & Social' started by PWNageDeTwa, Mar 14, 2018.

  1. PWNageDeTwa
    PWNageDeTwa Guest

    still have not gotten my credits.


    I am still waiting for my 12,000 rewards credits to be deposited to my account. There is no deposit early button i just want to know what i can do. thanks

    :)
     
    PWNageDeTwa, Mar 14, 2018
    #1
  2. XBL Prophet
    XBL Prophet Guest
    Ticket Tuesday Horde - what exactly is it?

    I have not gotten credit for the War Supporter medal either. I'm still at 3/5.
     
    XBL Prophet, Mar 14, 2018
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Why haven't i gotten a reply my credits have still not deposited??

    Hello phillykid903,

    We responded to your post at (im not getting my credits back says i need to update my billing address?). To reiterate, there is currently an internal issue with the
    data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process. This is an issue that we are working on resolving
    with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this
    error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience. In the meanwhile, we will continue to attempt a deposit into your account.
     
    XBLRewards8, Mar 14, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    still have not gotten my credits.

    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, Mar 15, 2018
    #4
  5. XBLRewards8 Win User

    still have not gotten my credits.

    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
  6. XBL Prophet Win User

    Ticket Tuesday Horde - what exactly is it?

    I have not gotten credit for the War Supporter medal either. I'm still at 3/5.
  7. XBLRewards8 Win User

    Why haven't i gotten a reply my credits have still not deposited??

    Hello phillykid903,

    We responded to your post at (https://forums.xbox.com/en-US/thread/32d029ce-2415-4b50-9fe9-3ee048a436ff). To reiterate, there is currently an internal issue with the
    data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process. This is an issue that we are working on resolving
    with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this
    error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience. In the meanwhile, we will continue to attempt a deposit into your account.
  8. XBLRewards8 Win User

    None of my purcheses have gotten reward credit

    Hello LAINGx15,

    We see that you were awarded payback for your purchase in September. However, since we only award on every $10 increment, your purchase in November was not awarded, and that amount was reserved to complete a $10 increment in a following month. Since you
    have made no purchases after September besides this one purchase in November, you have not been awarded payback.
  9. Smwutches Win User

    None of my purcheses have gotten reward credit

    Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.
Thema:

still have not gotten my credits.

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