Still getting the "That didn't help" error

Discus and support Still getting the "That didn't help" error in XBoX on Consoles to solve the problem; How is it I am still receiving this error when xbox see's my TV as 4K ready? TIA Tim [img] 60a7a387-f959-4388-b7ac-abbecd9fd815 Discussion in 'XBoX on Consoles' started by TimMaddoux, Nov 10, 2021.

  1. TimMaddoux
    TimMaddoux Guest

    Still getting the "That didn't help" error


    How is it I am still receiving this error when xbox see's my TV as 4K ready?

    TIA

    Tim


    Still getting the "That didn't help" error [​IMG]

    :)
     
    TimMaddoux, Nov 10, 2021
    #1
  2. TimMaddoux Win User

    Still getting the "That didn't help" error

    Hi Sammy!

    I'm doing very well! Thank you for asking and thank you for your response!

    I'll try to explain my situation a little better. Pease refer to the attached pics.

    System:

    XBox One S

    OS Ver. 10.0.22000.2655

    Last Update: 10/25/2021

    TV: LG WebOS TV SK8070PUA

    I am using the supplied HDMI cable and have performed a complete system reset.

    Under General: TV & Display Options

    When I select 4K UHD under Display (see attached pic IMG-0998) the console will return the following message (see pic IMG-0999)

    As you can see in pic IMG-0997, XBox recognizes my TV as supporting 4K UHD at a 60Hz refresh rate so I'm not sure why I continue to receive this message.

    Again thank you for your time !

    Tim


    [​IMG]

    [​IMG]

    [​IMG]
  3. TimMaddoux Win User

    Still getting the "That didn't help" error

    Upon changing the Display Overrides from Auto-Detect to HDMI, the picture changed to a 640 x 480 resolution and 4K was not an available option. Interesting!

    Thoughts??

    Thanks again Sammy!
  4. TimMaddoux Win User

    Still getting the "That didn't help" error

    Sammy!

    Please forgive me for not replying to you in a timely manner!

    I am so appreciative of you for taking the time to offer help!

    I tried everything offered with no change,

    however...

    I did find the solution to my problem and embarrassedly I must confess, it was self-inflicted.

    I thought I had verified the correct HDMI cable as the one that came with the unit but alas it was not.

    New HDMI cable and all is well.

    Again thank you for your help and your time Sammy!!

    Yours,

    Tim
  5. SammyVS Win User

    Still getting the "That didn't help" error

    Got it. Go to video fidelity & overscan and switch auto-detect to HDMI and then try switching to 4k again.
  6. SammyVS Win User

    Still getting the "That didn't help" error

Thema:

Still getting the "That didn't help" error

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