Still Encountering 'Temporary Delay in Deposits' and Fix ETA?

Oscar Navarrete jr · Jun 3, 2017

Issue: My account has always encountered issues with depositing converted cash into my account. I have been dealing with this for more than 3 years with no resolution to my account. Is there any potential fix in sight, so that I will no
longer encounter this issue moving forward?

Cause of Problem from Prior Escalation Post (1yr ago Post):

"Unfortunately, your account currently is experiencing an internal data issue that is preventing your deposit. Our deposit system is not correctly receiving data from your Microsoft Account, and cannot correctly determine your billable account to deposit
into. The email you are receiving that is asking you to verify your information is a simple troubleshooting list for deposit issues. However, since this issue is being caused by how our databases are interacting, it is likely that your information is correct.
This is a known issue."

WorkAround:

Creating a support forum post, which will then have someone use a recently developed tool that manually forces a deposit to my account.

Temporary Delay in Deposits
Unfortunately, due to an issue outside of our system, your deposits are not currently going through. Another team is actively working on a fix, but we don’t yet have a resolution date. We’re so sorry for the inconvenience. In the meantime, please reach out
to us on the support forum if we can answer any additional questions or help in any way.

Reference Old Post of Same Unresolved Issue:
Points are not being deposited and account information is correct.

https://forums.xbox.com/en-US/thread/6e564117-8654-4578-948e-4ffd184e9542

https://forums.xbox.com/en-US/thread/8f0437fc-afe6-4dcd-a8d4-7095950d558f

:)

XBLRewards8 · Jun 3, 2017

Temporary Delay in Deposits

Hello BraunisEN,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

ManOfStrings · Jun 3, 2017

Temporary Delay in Deposits

The Error message "Temporary delay in deposits"

REF: 1376161989

Orange warning signal next to it and this description.

Unfortunately, due to an issue outside of our system, your deposits are not currently going through. Another team is actively working on a fix, but we don’t yet have a resolution date. We’re so sorry for the inconvenience. In the meantime, please
reach out to us on the support forum if we can answer any additional questions or help in any way.

Well this team hasn't contacted me in any way and its only due to friends that are constantly reminding me that there getting rewards that i bothered to check why my account isn't working.

After a conversation with your online help who's only recommendation was to reboot the console ( even though this is a website problem viewing this on my laptop ) You don't have a clue whats going on.

Please can someone look into this problem and fix it as there are thousands of outstanding points that im unable to claim due to this issue.

XBLRewards8 · Jun 5, 2017

Hello OZKERDAGROUCH,

At the moment, we have not received a estimate on when this problem will be resolved. Again, to be clear, this is a data issue, and not the result of any faulty user input, so adjusting your information will likely not solve this issue. Since the relevant
data causing this issue is stored on a secured server, we must rely on this other team to resolve the issue. Unfortunately, we no longer have the ability to force deposits into user's accounts. We apologize for the inconvenience.

XBLRewards8

Hello OZKERDAGROUCH,

At the moment, we have not received a estimate on when this problem will be resolved. Again, to be clear, this is a data issue, and not the result of any faulty user input, so adjusting your information will likely not solve this issue. Since the relevant
data causing this issue is stored on a secured server, we must rely on this other team to resolve the issue. Unfortunately, we no longer have the ability to force deposits into user's accounts. We apologize for the inconvenience.

XBLRewards8

Hello Rotepote,

Unfortunately, we have not yet received a resolution for your deposit error, which we described on your last post at (https://forums.xbox.com/en-US/thread/38f75619-a68f-460c-954c-9ddda893fb60).
At the current time, our other team is working on correcting this error for users, but has not provided us with an estimate on when this error will be resolved for all users affected. Apologies for the inconvenience.

XBLRewards8

Hello CH15T,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information due to security concerns. At the moment, we have not received a estimate on when this problem will
be resolved. To be clear, since this is a data issue with how information is being communicated internally, and not the result of any faulty user input, adjusting your information will likely not solve this issue. We apologize for the inconvenience.

XBLRewards8

Hello bigphil76360,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. To be clear,
this is a data issue, and not the result of any faulty user input, so adjusting your information will likely not solve this issue. We apologize for the inconvenience.

XBLRewards8

Hello RINGO PRIME,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. To be clear,
this is a data issue, and not the result of any faulty user input, so adjusting your information will likely not solve this issue. We apologize for the inconvenience.

Still Encountering 'Temporary Delay in Deposits' and Fix ETA?