Still charged me after I cancelled

I think you have misunderstood me. Yes it is now cancelled. I started the trial over a year ago and a cancelled it straight after the trial. What I am saying is I was charged for over a year so my cancellation did not work. I have since cancelled it as soon as I saw I was still being charged.

You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

@RubyLobster2

Please be aware that you are posting in an old post, for future issues and to ensure the best support it is always best to create a new thread.

Regarding your current request, the following link should provide the Phone number for Xbox Support for the country connected to your account:

support.xbox.com/contact-us

You're still showing as Gold on the forums...

(Note the colour of your Gamertag to the left.)

Get in touch with Phone Support and hopefully they will be able to help you iron things out here.

support.xbox.com/contact-us

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Please check to see if your suscription purchase is listed in your order history via this website

https://account.microsoft.com/billing/orders

If you can't see it, make sure you choose the "All Available" filter and that you're logged into the correct account.

If it appears, you can cancel the subscription and get a refund by logging in through this website

https://account.microsoft.com/services

Select the three dots next to the name of the subscription you wish to cancel and then select “Manage”, in that section you will find the “Cancel subscription” button, select it and it should give you the option to cancel and get a refund.

In case it does not let you do it and you get a message saying that it is not possible to cancel because the subscription is already paid, please note that there are certain policies that must be met before the system will process a refund. For example, subscription refunds are limited to one per account. You can find more information here.

https://support.xbox.com/help/subscriptions-bil...

In case you are sure you meet the conditions and the system still does not allow you to cancel and get a refund, you can report it directly to Xbox support by going to this web site

https://support.xbox.com/contact-us

Login > Select “Contact us” > Add data according to your problem > Select “See contact options” > Skip > Request Call / Chat online

Just a friendly reminder that this is a public forum and those of us who participate in it are ordinary gamers, I am not part of Microsoft support, so I do not have access to your account or system. My only mission is to assist and guide the community a little bit.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.