Still can't log into my account after weeks of waiting

BrokenAccount1111 · May 17, 2019

It has been more than 2 weeks since I was able to access my main mircosoft and xbox profile. I have connect support several times and at this point I am being ignored. Is this normal to not fix a customers account. I have years of games, achievements and
money that I have spent. I have software and licences that will only work if I am not using my Microsoft account that paid for the access. What is going on and why does no one care about this issue. Again when I try to log in i get these messages because the
browser loops. This is in all my devices and my work computer. I have recovered my account multiple times and changed my password followed every support step available. I have waited over 72 hours to let the server reset and nothing! As you can see this is
really frustrating. What do I need to do to have my account fixed....

:)

{Parity}

The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

Jedi Scotty Boy

When someone else repeatedly tries to sign in as you, it can usually make an automatic suspension of your account kick in. I had it happen to me and it can be a pain to get access back. Try talking to a customer support agent.

XBF Brad A

Hello Broken,

Sorry for the issue with your account. We recommend to fill out the
escalation formand explain in great detail what happens when you sign in. Also put all troubleshooting you have done.

Thanks,

Brad

AridLizard

as you have a service request number, I would advise you to reply to the email you got from Support for an update on the situation.

S0IJR MILK

Is there a number I can call so someone can help me back on online with my profile

Still can't log into my account after weeks of waiting