Still cannot access The X Files on my 360.

Discus and support Still cannot access The X Files on my 360. in XBoX on Consoles to solve the problem; "The Complete X Files"seasons 1-10 that I purchased in 2017 is "no longer available to me" according to the Xbox live chat assistant. My laptop tells... Discussion in 'XBoX on Consoles' started by 2f86fa3e-dbfd-46fc-8947-7, Mar 6, 2019.

  1. 2f86fa3e-dbfd-46fc-8947-7
    2f86fa3e-dbfd-46fc-8947-7 Guest

    Still cannot access The X Files on my 360.


    "The Complete X Files"seasons 1-10 that I purchased in 2017 is "no longer available to me" according to the Xbox live chat assistant. My laptop tells me that all 217 episodes are there, but my 360 only gives me 25
    random episodes. Only The X Files are affected, all my other shows are there. I have cleared and re-downloaded my profile and TV and Movie App multiple times, and cleared caches many times. Any help?

    :)
     
    2f86fa3e-dbfd-46fc-8947-7, Mar 6, 2019
    #1
  2. Smwutches Win User

    Still cannot access The X Files on my 360.

  3. 2f86fa3e-dbfd-46fc-8 Win User

    Still cannot access The X Files on my 360.

    i spoke with someone who told me to follow some steps that i have already tried. after that for me to try and repurchase it. which i also already did. and i now have two different bundles of The X Files that i only have partial access to.
  4. 2f86fa3e-dbfd-46fc-8 Win User

    Still cannot access The X Files on my 360.

    thanks did that also. but duplicate thread was removed
  5. XBF Nestor S Win User

    Still cannot access The X Files on my 360.

    Hey there Joey thanks for keeping in touch.

    We apologize for the inconvenience this has caused but rest assured we are here to help, in this matter, as previously
    stated on the
    Original Post    , the best course of action would be to Request
    a Callback    from one of our Xbox Support Specialists since they are the best equipped, tool wise, to handle this type of issues. Give it a shot and let us know how
    it goes
  6. XBF Diego M Win User

    Cannot access The X Files on my 360, only on my laptop?

    Hi Joey,

    As we have already stated in your
    original thread    , we cannot further assist you with this matter as much as we would like to and you will need to continue finding a resolution with customer support. We do not have the proper tools to investigate billing issues, licensing issues, or account
    issues. If there is indeed a problem with the coding in the digital seasons of X-Files in the Xbox 360 Marketplace, then you will need to report this issue with customer support because like I mentioned before, we don't have the proper tools to report issues
    with the services.

    Apologies for the inconveniences but I will be locking this thread. Also, please refrain from posting duplicate threads about this topic, especially in other categories, as this violates the

    Xbox forum guidelines     and failure to follow these rules can result in further action.

    I hope everything works out in the end.

    Thank you and have a great day!
Thema:

Still cannot access The X Files on my 360.

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