Steam - Halo: The Master Chief Collection - Can't login, defunct email is only option presented

Discus and support Steam - Halo: The Master Chief Collection - Can't login, defunct email is only option presented in XBoX Accessibility to solve the problem; My steam account achievements will attest that I've successfully logged in the past as I've beaten all games in the Halo: MCC on legendary solo. Now... Discussion in 'XBoX Accessibility' started by Remaster1UP, Dec 11, 2022.

  1. Remaster1UP
    Remaster1UP Guest

    Steam - Halo: The Master Chief Collection - Can't login, defunct email is only option presented


    My steam account achievements will attest that I've successfully logged in the past as I've beaten all games in the Halo: MCC on legendary solo. Now that I want to revisit those games for a 3rd, or 4th time, I magically can't log in.

    Trying to log in, it pulls up some email I used years ago. I switched all my accounts off that email including my Microsoft account. I couldn't imagine this being an issue because when trying to log in there is an option to "Sign in with a different Microsoft account." However, clicking this link just refreshes the log in prompt with the years-old email. Clicking it multiple times freezes all ability to attempt to login for a short period of time.

    I have uninstalled the game and reinstalled it... which is a rather large download considering it is multiple games, two remastered even. This resolved nothing, same issue is still occurring.

    The prompt asks to post error messages. There are none. It just reloads the login screen with the years-old defunct email address. It does not give an option to enter my account's current login information.

    While the account is technically the same account, the email was updated years ago. Please advise how I can log in to Halo: MCC with my account using my new email address associated with the account.

    :)
     
    Remaster1UP, Dec 11, 2022
    #1
  2. Geri M. Win User

    Steam - Halo: The Master Chief Collection - Can't login, defunct email is only option presented

    Hi Remaster1UP,

    Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

    We understand the inconvenience caused and we are here to help. As per description, you are having issue signing in to Halo: The Master Chief Collection. Let us check on this together and sort this out to assist your concern.

    To understand it better, we would like to ask some questions about it.

    1. What platform are you using?
    2. If you are on windows 10, can you check if you are signed into the Xbox App on Windows 10?
    3. When did the problem start?
    4. Are there changes made that may cause the issue?

    Let's try some solution that we have search. (You may just skip the steps if you have done it already)

    Solution 1:

    Clear the store cache type ''wsreset'' in the Windows bar, run as admin, and wait for the screen to close and open the store automatically. 4. Open the Microsoft Store, click on the 3 dots in the upper right corner ''download and updates'' and click on ''get updates'' and update everything. After these steps try again.

    Solution 2:

    Make sure you signed into the Xbox App on Windows 10.

    Are all your Xbox Services running on your computer (To check this, type System config in Cortana).

    The ones you are looking for are:

    • Xbox Auth Manager
    • Xbox Live Authenticater
    • Xbox Live Networking
    • Xbox Live Game Save
    If they are not ticked, this means they are not running. Tick them and select apply. You may need to restart your computer/device.

    Solution 3:
    These steps can help you, give it a try.

    1. Logout from Xbox app and Microsoft Store app
    2. Look for the Xbox app and Microsoft Store in the Windows bar, right-click, click app settings and then click terminate, restore and reset. Do this with the game too.
    3. Clear the store cache type ''wsreset'' in the Windows bar, run as admin, and wait for the screen to close and open the store automatically.
    4. Open the Microsoft Store, click on the 3 dots in the upper right corner ''download and updates'' and click on ''get updates'' and update everything. After these steps try again.
    5. Login with your account again in both apps and try again.



    We hope it worked out well for you. If not, please reply back to this forum to let us know.



    We will be glad to follow up and help you.

    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  3. Geri M. Win User

    Steam - Halo: The Master Chief Collection - Can't login, defunct email is only option presented

    Hello Remaster1UP,



    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)




    [​IMG]




    Thank you for your understanding.



    Kind regards,



    Xbox Forum Moderator

    Microsoft Community
  4. kuruczpa Win User

    XBOTS ROLL OUT

    Halo: Master Chief Collection for me :) can't wait!
  5. StuartATrueRed Win User

    XBox1 playing discs, not online

    Halo Reach is not on the Master Chief Collection disc, only the Halo CE, 2, 3 & 4 are. If you want to play Halo reach, then you can purchase the dlc for the Master Chief Collection or download the Backward Compatible version.
  6. onyxishere Win User

    Add Halo 3 to Xbox One

Thema:

Steam - Halo: The Master Chief Collection - Can't login, defunct email is only option presented

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