Status code c101a3ff

Hey Rodney thanks for taking the time to bring this issue to us!

We are sorry this issue came up but rest assured we are here to assist. First things first, try

power cycling the console. Next try clearing out the Network Card Cache (alternate MAC address):

Settings

Network

Network Settings

Advanced Settings

Alternate MAC Address

Clear and Restart

Go ahead and try these steps and let us know if we can further assist in this or any other matter!

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey UnawareBug830, how are you today? Hope you're well.

Let's try to get this fixed up for you. Please, try clearing the cache on your console by doing the following:

Press the Guide button on your controller, go to Settings, and select System Settings.

Select Storage

Highlight but don’t select a storage device, and then press Y on your controller for Device Options.

On the Device Options screen, select Clear System Cache

When prompted to confirm storage device maintenance, select Yes

Afterwards, simply restart the console. Let us know if this helps!

Hey there Rodney!

We will be locking this thread due to it being revived by a new post. If the issue is ongoing, we recommend creating
a new thread. We will be more than happy to answer any questions. Thank you and happy gaming!

Hi there,

I purchased a movie on the xbox store and part way through it came up with status code c101a3ff and will no longer play. All other video purchases seem to work fine.

I had this same error code, and I was able to figure out my issue with a phone call to support for the Movies and TV app. My issue was that at some point back in 2012 I bought some movies on my XBOX360.
At some point after I bought about 10, several of them disappeared from my home screen. I decided to go with Vudu for several years until I lost the account and went back to my XBOX One. Now the Movies and TV app showed all of my movies, but a few of them
wouldn't play. My memory isn't perfect from 6 years ago, but I am pretty sure that they were the same movies that had disappeared from my XBOX 360. I just got off the phone, so I thought I would share what my issue was while it was still fresh.

Within the Movies and TV app, my purchased movies were pulling from a different database than the Microsoft Store. When I tried to find my movies that wouldn't play directly through the Microsoft Store,
I only had the option to rent or buy. It was as if a glitch hit the Microsoft Store and erased any memory of the fact I had purchased it, but the Movies and TV app still remembered the purchase.

The customer support person was very helpful once we figured out the issue. He sent me a link via email to upload pictures of the movie being shown as purchased in my app along with the error code. He
escalated it and expects within the next day or two that they will correct the Microsoft Store to show that I made the purchase.

I have purchased 630 movies since I lost my Vudu account that I BEGAN USING BECAUSE OF THE BUG. Had my ex girlfriend not high-jacked the account, I would still be using Vudu. Over the years since the
bug, I purchased nearly that many movies on Vudu... probably around $10,000. That was an expensive glitch, but they are being quick to correct it. Too bad I didn't call customer support back then, but I assumed it would be hours on the phone that I was too
busy to take over 4 movies. I was wrong.

Hey Rodney,

Let's try to get this fixed up for you. I want you to try
clearing the cache on your console by doing the following:

1. Press the Guide button on your controller, go to Settings, and select
   System Settings.
2. Select Storage
3. Highlight but don’t select a storage device, and then press Y
   on your controller for Device Options.
   
4. On the Device Options screen, select
   Clear System Cache
5. When prompted to confirm storage device maintenance, select Yes

Afterwards, simply restart the console. Let us know if this helps!