Status code 8012271F

ColonialSeeker1 · Jun 19, 2014

Hello. I bought recently a 1200 Microsoft points card ($15 amount) and redeemed it the same day I received it. Problem is that I'm trying to buy a DLC on Star Wars: The Force Unleashed and it won't let me. I checked to see if I have enough (which I do) and
I confirm the purchase. After that, this message appears:

Sorry, there's a problem with the Xbox service. Try again later. For more help, go to
www.xbox.com/errorhelp status code: 8012271F

I've tried multiple times but it still won't work T_T

:)

MacofEli · Jun 19, 2014

Status Code: 8012271F

Hey I also continue getting that msg...8012271F...every time I try buying something. I've tried downloading DLC for Splinter Cell: Blacklist and it won't let me ether.

Gloomz9000 · Jun 19, 2014

Status code: 8012271F

I have updated my billing information and contacted xbox on the phone and nothing helped. Thank you for the suggestion though.

TrippIE · Jun 19, 2014

seems to be something with the payment option but give these steps a try:

To resolve this problem, make sure that the correct billing address is listed in your Microsoft account for the payment option you are trying to use. If an address is listed, make sure that it is updated and valid.

To do this:

1.Sign in to your Microsoft account.

2.Tap or click Billing, and then tap or click Payment options.

3.Tap or click the payment option you tried to use to make the purchase.

4.Tap or click Edit and adjust the billing address as needed.

5.Tap or click Next when finished.

then try to make the purchase one more time

TrippIE

seems to be something with the payment option but give these steps a try:

To resolve this problem, make sure that the correct billing address is listed in your Microsoft account for the payment option you are trying to use. If an address is listed, make sure that it is updated and valid.

To do this:

1.Sign in to your Microsoft account.

2.Tap or click Billing, and then tap or click Payment options.

3.Tap or click the payment option you tried to use to make the purchase.

4.Tap or click Edit and adjust the billing address as needed.

5.Tap or click Next when finished.

then try to make the purchase one more time

MisterFizzle

Hey there Gloomz,

Sorry to hear you're having issues with your account.

I would definitely recommend trying the steps outlined in this
Dashboard Sticky thread.

Please let us know how those work for you and we'll go from there.

Gloomz9000

I have updated my billing information and contacted xbox on the phone and nothing helped. Thank you for the suggestion though.

Kung Fu Spoon

I would suggest you try try Updating your Billing Information, if this doesn't work the next would be to contact
Phone or Chat Support as they are best equipped to help you resolve this.

Mister Cerb

Hey there Macof!

I'm sorry to hear about the purchasing issues. Let's see what we can do to get things sorted.

To start things off, here's a few questions for you:

Does this error code pop up whenever you try to buy anything? Or is it only with Splinter Cell: Blacklist?
Have you tried "purchasing" anything that's free (game demos/videos) to see if you still get that error message?
Have you headed over to commerce.microsoft.com and ensured that all of your billing information is valid and up to date?

Let us know and we'll be happy to work with you from there! ^_^

Status code 8012271F