Starzplay help

Hello all,

I am having a problem with my starzplay app. Everytime I load up the app the following occurs in this order:

-An authenticing message appears

- An error message then pops up that reads:

parental control notification

user does not have a subscription

- I then press retry several times to no avail

I have already deleted and redownloaded the app 3 times as well as clearing the cache 5 times. I know I have both a starz and xbox live gold subscription active as all other video apps work and starzplay works on my pc and android phone.

What do I need to do for the app to work?

:)

 

Starzplay unavailable

Hey there,

Thanks for posting. Currently, the STARZplay app is no longer available for the Xbox 360 console. If you would like to inquire about whether or not the app will come back, you will want to reach out to the developer of the app.

Hope this helps clear up the issue.

 

StarzPlay issue

Elysium is is a highlighted movie under the action category in the main menu of the app. Upon selecting the movie, an error always pops up saying there is a problem. Also, if you even try and search for Elysium, it's not there. It only shows up at the highlighted
action movies only, not under the movie category or searched. Don't know if this is an issue with either Xbox or Starz but hopefully it will be fixed soon.

 

This is frustrating because it will not allow me to activate or reactivate the app when it was working 2 weeks ago. Someone please help before I throw my xbox out of a window.

 

I too am having issues with Starz Play. I authenticated my device and then it constantly tells me the servers are not available. There seems to be no issue with any of my connections and Xbox support just tells me to contact Xbox support. I have re downloaded
several times and cleared my cache and I still get the same message.

 

Hey there jcobe800!

Sorry to hear about the Starz Play app issue! Since this is an older thread, I suggest posting a new thread detailing the issue you're experiencing. That way the community can provide support tailored specifically to you!