Start here for Groove Music and Microsoft Movies & TV troubleshooting!

Discus and support Start here for Groove Music and Microsoft Movies & TV troubleshooting! in XBoX Games and Apps to solve the problem; Music or videos not working? Missing episodes or songs? If so, you have come to the right place. Below are the first basic steps to get your Xbox Music... Discussion in 'XBoX Games and Apps' started by Mister Beep, Jun 10, 2015.

  1. Mister Beep
    Mister Beep Guest

    Start here for Groove Music and Microsoft Movies & TV troubleshooting!


    Music or videos not working? Missing episodes or songs? If so, you have come to the right place. Below are the first basic steps to get your Xbox Music & Video content working properly.

    Step 1: Refresh your purchase history on your Xbox 360 console:

    Microsoft Movies & TV:

    • Launch Microsoft Movies & TV
    • Slide left to "My Videos"
    • Select "Account Management"
    • Press "X" to refresh
    Groove Music:

    • Launch Groove Music
    • Slide left to "My Music"
    • Select "Account Management"
    • Select "Purchase History"
    • Press "X" to refresh
    Step 2: Make a post

    The more info provided in your initial post, the faster a resolution is headed your way.

    • Client being used: (Console, Windows 8/RT App, Windows Phone, etc)
    • Movie/TV Show or Artist Title:
    • If TV: Series/Season/Episode number:
    • If Artist: Album/Track Title:
    • SD or HD:
    • Stream or Download:
    • Purchase or Rent:
    • Steps you've tried so far:
    When making a post, be sure to briefly explain the issue you are experiencing, then copy and paste the info above into your post! Start here for Groove Music and Microsoft Movies & TV troubleshooting! :D

    :)
     
    Mister Beep, Jun 10, 2015
    #1
  2. Prateek Jain
    Prateek Jain Guest
    Groove Music, Movies & TV are associated with Microsoft Account or Xbox Account

    Hello!

    Earlier Groove Music was Xbox Music, and Movies & TV was Xbox Videos. To access these both, we needed to set Xbox region to a region where Xbox Music and Xbox Videos were supported.

    I want to know that, now, are Groove Music and Movies & TV associated with the Microsoft Account or the Xbox Account? If I migrate my Xbox account to a different Microsoft account (using
    this    ), will Groove Music and Movies & TV also move to new Microsoft account? Or these services have nothing to do with Xbox anymore?

    For the sake of simplicity, assume that the regions will be same for old and new Microsoft accounts.

    Thank you!
     
    Prateek Jain, Jun 10, 2015
    #2
  3. Prateek Jain
    Prateek Jain Guest
    Groove Music, Movies & TV are associated with Microsoft Account or Xbox Account

    What do you mean everything should work fine? My question was, will Groove Music and Movies & TV be moved to new Microsoft account as well, or they'll stay on old Microsoft account?
     
    Prateek Jain, Jun 10, 2015
    #3
  4. airmattdog Win User

    Cant search forum, all results not found

    I realize this thread is 2 months old, but the Groove Music and Microsoft Movies & TV forums were moved to the Microsoft Answers site, https://answers.microsoft.com/en-us/musicandvideo
  5. Prateek Jain Win User

    Groove Music, Movies & TV are associated with Microsoft Account or Xbox Account

    What do you mean everything should work fine? My question was, will Groove Music and Movies & TV be moved to new Microsoft account as well, or they'll stay on old Microsoft account?
  6. Mister Beep Win User

    Song Credits-Grandfathered in by Zune

  7. Mister Beep Win User

    I need help with the Grove Music pass 4 month trial

    Hey there,

    Where did you sign up for the Groove Music promotion? If it was on your Xbox One console through the dashboard ad, please be sure to post back here to let us know.

    If you signed up through Groove Music's website, or through the Windows Store on Windows 10, you should have received your code within 30 days in your Microsoft Account's email inbox. If you did not see a code come in within that
    time, you will want to reach out to Microsoft Support or make a post on the
    Microsoft Groove forums. We are only able to assist with promotions that are ran through the Xbox One dashboard.

    Hope this helps!
  8. BeastBadshah Win User

    Groove music

    Use the Groove app

    Add music to a Groove playlist on your Xbox One
    Find out how to add songs and albums to Groove playlists on your Xbox One console.

    Add a song to your music collection on Xbox One
    Learn how to add songs and albums to your music collection on your Xbox One console.

    Troubleshoot problems with the Groove app

    Troubleshoot using the Groove app on Xbox One
    Resolve common problems using the Groove app on Xbox One.

    OneDrive Music FAQ and troubleshooting information
    Get more information about how to use OneDrive to store and play music.

    How to configure audio settings on your Xbox One console
    Follow these steps to configure the audio settings on your Xbox One.
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