Starfield question

Hi there, my name is Gerardo and I'm an Xbox player like you.

Please check if the game purchase appears in the account's purchase history as completed (modify the time filter so that all of them appear):

https://account.microsoft.com/billing/orders/

If it appears in the purchase history and if you play on an Xbox console then please try syncing the account licenses on the Xbox console using the following procedure:

1. In your console settings go to the "Account" section and select the "Remove accounts" option and choose the account that purchased the game, this will delete the console profile but no data will be lost. Don't worry.

2. With the Xbox on, press the power button on the front of the console for 10 seconds until it turns off completely.

3. Unplug the power cord from the console and wait 30 seconds.

4. Reconnect the power cable to your console and turn it on normally.

5. Then re-add the account to the console so that all the information is downloaded again, it won't take long and will help synchronize the licenses.

6. Check again if the game appears as purchased.

Additionally, ensure that you are logging into the Xbox console with the correct account that originally made the game purchase, as there is a possibility that you might be using a different account.

If you have further questions please let me know.

Best regards.

Because you can't rebuy something you already bought

You have to download from your ready to install or xbox app

Premium features are only available ro the purchaser

Hi, Sombra341! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues playing Starfield.

If you don't mind, I'd like to ask you a couple of questions:

- May I ask which platform you are playing Starfield on?

- Is this happening with other games besides Starfield?

Thank you! I'll be looking forward to your reply.
Best regards.

Hello ZDragonLord X,

We appreciate you for sharing this concern with us and welcome to Xbox Forums.

We truly understand how you wanted to get the file for the Starfield soundtrack on your other device like a laptop or phone so you could listen to it. To be honest with you, as of the moment, there is no actually specific option for this feature for the game that the developer provided or included for the release since this is a newly release game. Good thing that you were able to share this with us, I will be more than happy to provide information and steps that we can do to sort things out.

For us to proceed, the next option we can do best is to contact the developer of the game so that they can be aware of this activity you wanted. This way, they can check for better solutions we can apply. To reach them, you can provide a feedback through this link: https://help.bethesda.net/#en/home/product/1218/category/287

You can also check this link for further information: Game Release Known Issues for September 2023 - Microsoft Community

Note: This article created on September 8, 2018.

I hope this information helps.

Kind regards,



Microsoft Community Moderator

Hi, my name is Ezequiel and thank you for your question and for reaching out. Hello John E53 how are you?

If you bought the Starfield Premium Edition full game, you already have the full game and with the DLCs already included. It is not necessary to purchase a Game Pass subscription.

If you purchased the premium edition upgrade, it is required that you purchase the Starfield Standard Edition base game, or download the game via Game Pass subscription.