Starfield Old Mars Skin Pack code issue

Hello Robert Yeninas,

Thank you for posting in Microsoft Community.



We understand that you are trying to redeem a code for your game, and you were experiencing an error message: Something went wrong. Let us check on this together and sort this out in timely manner.

This error message could be related to the service when will be up and running in Xbox Status - Xbox Status page.

This was the suggestion from this page: Get help with a digital code or gift card | Xbox Support.

However, since you have been experiencing this issue for few days, you might as well give it a try to use another device or browser or connect to a different network. This way you can isolate the issue of your code redemption. Disable all third-party apps that may hinder you to redeem your code. Last resort is to reach out to the live Xbox Support team for assistance.

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
   
   
   
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
    

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Good day!



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.







Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hello, Dave.

Thanks for reaching out to our Microsoft Community Forum and please accept our warmest regards and sincerest hope that all is well.



We understand that you're having trouble redeeming the Old Mars Skin Pack that is included with Starfield pre-order.

In order to troubleshoot this issue please follow the steps in the article:

1. Sign-in to your Microsoft account | Manage your payments and make sure all your payment methods are up to date.

2. If you've received a notification that your pre-order has been cancelled, or if you have other questions about your pre-order, see our support article here: Pre-order Xbox digital games at the Microsoft Store | Xbox Support

If none of those steps help with this issue, please contact Xbox support direct using the link below. They are the only people with the tools and expertise to settle issues with pre-orders.

https://support.xbox.com/en-US/contact-us

Feel free to reply to this thread if you need further clarification.



Sincerely,





Forum Moderator

Microsoft Community

Hello!



We haven't heard from you in the last 72 hours, so we will be considering your issue resolved. Moving forward, we will not be monitoring this thread so if you need further assistance, please create a new thread to discuss these concerns by clicking the link below. Or click on the Ask a question option as shown in the photo.



https://answers.microsoft.com/en-us/newthread?threadtype=Questions&cancelurl=%2Fen-us%2F









Thank you for understanding.



Respectfully,



Glenn

You can try to go to a Spacesuit upgrade station to apply the Mars pack cosmetics.
Just to confirm, is this pack for Starfield?