Starfield not available

Hello Ol´ Dirty Bastard,

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a new discussion (microsoft.com), as we will not be monitoring this thread going forward.









Thank you for understanding.



Respectfully,



Microsoft Community Moderator

i have also been having this issue for quite some while it also seems whenever i buy the ultimate gamepass on the xbox it does not say i have it on pc, however i am able to download some of the gamepass games and play them on pc whenever i have the gamepass bought

Hello Ol´ Dirty Bastard,

We appreciate you for sharing this with us and welcome to Xbox Forums.

We understand that you are having trouble accessing Starfield through the Xbox app and the Microsoft Store app, even though you have Game Pass from your end.



Firstly, I would like to confirm if you have tried restarting your device and checking for any updates for the Xbox app and the Microsoft Store app. If not, please try doing so as it may resolve the issue.



If the issue persists, it is possible that Starfield may not be available in your region or there may be a delay in its release. I recommend checking the Xbox Game Pass app or the Xbox website for any updates on the availability of Starfield in your region.



Additionally, you can try searching for Starfield directly in the Microsoft Store app by typing "Starfield" in the search bar. If it still does not appear, it may be worth checking if your Game Pass subscription is up to date and active.



If you continue to experience issues, it is best to visit the game developer's website for more information: Support articles for Starfield.

Also, check the system requirements of the Starfield game to see if we can run the game on the system. You may also consider contacting the game developer by submitting feedback for further assistance.

You can check out this link to Known Game Release Issues for September 2023 - Microsoft Community.

I hope these steps help you get Starfield up and running on your device. If there is a misunderstanding or any clarification, please let me know. I'll be more than happy to help.

Best regards



Microsoft Community Moderator

Good day!



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.







Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hello CiaránBrowne,

Thank you for posting in Microsoft Community.



We understand that you are trying to play Starfield however, you are unable to play it using your Game Pass subscription. Let us check on this together and sort this out in timely manner for you to get back to gaming.

We appreciate you have attached screenshots of the issue you are getting. We notice that your gamertag does not show your subscription as it should be. Let us first fix that so you will easily locate your game any case you would like to play or install it on your PC.

First, is to ensure you can access your Microsoft account. Open a browser and sign into your account through this link: Microsoft account | Services & subscriptions. Make sure you have an active subscription here.

Second, you will type your email address and password manually that way you can make sure that you know your credentials well.

Thirdly, on Microsoft Store, sign out all accounts connected to that app. Then, sign out the account from Xbox app.

Fourth, restart device and install update of your PC especially the optional update.

Fifth, sign into Microsoft account on both Microsoft Store and Xbox app.

Lastly, check if there is subscription stated under your gamertag on Xbox app. This should show and you may try to install the Starfield.



We hope this helps.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator