Starfield - Missing save files on Xbox Series S

Hi Ivaylo Nikolov1,

Greetings!

Thank you for posting to Microsoft Community.

We understand that you're experiencing issues with missing save files on Starfield for your Xbox Series S. We truly understand how frustrating this can be, especially you've spent alot of time. I'll do my best to help you with this.



Firstly, have you checked if your save files are stored in the cloud? If you have enabled cloud saves, your save files may be stored there instead of on your console. To check this, please follow these steps:



1. Press the Xbox button on your controller to open the guide.

2. Select "Profile & system" and then "Settings".

3. Select "Devices & connections" and then "Storage".

4. Select "Manage storage" and then "Console storage".

5. Look for the Starfield game and check if your save files are stored in the cloud.



If your save files are not stored in the cloud, you can try the following troubleshooting steps:



1. Restart your console and try launching the game again.

2. Check if there are any available updates for the game and install them.

3. Uninstall and reinstall the game.

4. If you have an external hard drive, try moving the game to the external hard drive and see if the save files are still missing.



I hope this information helps you to solve your concern. We look forward for your response.

Thank you,

Microsoft Community Moderator

Hey RichieB_

I am afraid i am stuck on step 3. When i go to Devices & Connections there is no Storage option. If I go to System there is a Storage devices option but that does not seem correct.

Is there any other way to access the cloud storage area? I feel like for Xbox Series its not an option, unlike on Xbox One.

Kind Regards,

Ivaylo

Hi Ivaylo Nikolov1,

Thank you so much for your reply.

For this kind of issue, we really highly recommend to directly contact the game studios or Bethesda support team. They have the right tool and visibility with the game's server and they might give you a work around with your concern.

Thank you,

Microsoft Community Moderator

But I haven’t overridden a save. I was playing less than 24 hours ago on the same console, and the save was there. But when I went to play this evening the save had gone and a new save with only 10 mins of play time was appearing. No one has been on the console in this time because I was transporting it. Im trying to find out if I can get the cloud save back.

Hi. My name is Brilliant and I am happy to assist you today.

Unfortunately if you have overwritten your save file, there is no way to recover the prior save. You'll have to make do with the latest one.

Anyways you can read on some known issues concerning Starfield here: https://answers.microsoft.com/thread/b1ac114c-7799-4946-b8f8-1c50ad5926d5