Starfield is requesting payment although I preordered already

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Thank you for understanding.

Hello Lord Kam Khaos,

Thank you for posting in the Microsoft Community.

I'd like to know which edition did you purchased, please see below.

• If you purchased the Digital Premium Upgrade, you must own the base game or have an active GamePass subscription on your account to access early access.
  
• If you have the Digital Premium Edition or purchased the Digital Premium Upgrade, you will be able to play Starfield between September 1 - September 6. The badging may show “Pre-ordered” or “Coming Soon” after September 1 - this is a known issue, but it will not impact your ability to play the game during the early access period.
  
• Early access is up to 5 days; actual play time depends on purchase date and is subject to possible outages and applicable time zone differences.
  

This information was taken from: Game Release Known Issues for September 2023 - Microsoft Community

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

I'm on xbox with 75 usd already in my Microsoft account for the starfield preorder but it is saying it's still pending. and yes, I put the money in the account before I ordered the game so why isn't Microsoft taking the money? I want to play the game om Thursday night at preorder lunch date. I already bought the dlc separately with my card

Same issue for me. I've always used the same credit card for all my purchases on Xbox and never had a problem before. But for some reason, my preorder payment for Starfield didn't go through. My credit card is not expired and the balance is totally fine. Just to be sure, I purchased something online just after I got the failed payment email from Microsoft and it worked just fine...

there's no option for cancel too, sorry for bugging you too much, can you cancel from your end, money didn't get deducted from my account tho and I'm unable to buy it again too.