Star Rank = 0?

Hello Beamer92,

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/). Also, as stated in the FAQ, subscriptions are not eligible for MyVIP:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

Support will check into it for you, but keep in mind that the current star system only started in 2014 and are calculated based on how much you spend each year, not your entire time on Live. Ranks reset each year so your current progress would only be for
purchases made from January 1, 2017, until now. Subscriptions, in-game consumables, and preorders do not count towards VIP.

Hello ricci7hk,

We do not see you ever having any star levels. For example, your past spending for the previous year was beneath the 1500 HKD required for MyVIP star 1, so it would not have been possible for your to be 2 or 3 or 4. You can see the star rank requirements
on our FAQ at (https://rewards.xbox.com/faq/), and check your eligible spending from the previous year from (https://commerce.microsoft.com/).

Rank

COLONEL SERVICE STAR 33

Rank 78

64840 / 230000

165160 until rank up

Service Stars

31

Time played

20h 9m

Score / Min

7 654

CO-OP Missions

0 / 6

W/L Ratio

0.75

9 / 12

^^Something's not adding up.

Hello alfey707,

MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
2016. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/). From our FAQ:

Will my Star Rank change from year to year?

In September 2015, a year after we first launched MyVIP, we re-evaluated the program and made adjustments where necessary. In order to respond to our growing membership numbers and expanded regions, we adjusted the levels of MyVIP to better focus on offering
additional monthly missions and other ways to earn for more members around the globe.

Based on community feedback from our members, there was some confusion about when and how MyVIP would be recalibrated on a yearly basis. In order to simplify and streamline the process, and to let you know exactly how much time you have to build your rank,
moving forward we will recalibrate your Star Rank progress based on the calendar year. This means that you currently have until 31 December 2016 to boost your starting 2017 MyVIP Star Rank, which will be based on your overall spend between 1 September 2015
to 31 December 2016. You can see your current projected Star Rank for 2017 on MyRewards.

In the future, we will consistently recalibrate your MyVIP Star Rank based on your calendar year spend from 1 January to 31 December. We are also focused on adding even more ways to Reward our most loyal VIP members with additional special offers and VIP
Exclusives events. Check out MyMissions for all of the most current ways to earn!

Furthermore, this year, we had a special overlay before the recalibration on the MyRewards page that showed your spending for the year, and where you would be placed in the next year. Also, we sent an email about this recalibration.