Standard Exchange

Ok so no point lol rather spend the extra 50 bucks and get a controller thanks

First off. I have been a loyal MS customer since the original Xbox launched. Got nothing but love for it. I defend the Xbox to the death over in the PS forums. YES i own both consoles and BOTH are awesome!!

But I do have to admit that MS has issues when it comes to the reliability of their consoles IMO.

For example, I just started a thread in here. Stating the fact that my original launch Xbox One does not read discs. It tells me to make sure the disc is an Xbox compatible disc. Which it is!!!

So I contacted support only to be told to go through the SAME OLD STEP AS ALWAYS! Restart, Hard Reset, etc.

So finally I found a BITTER SWEET solution on youtube. For some reason the disc does not insert all the way back to where the laser reads the disc properly. So the Xbox has to be tilted upward from the front. I put an old Xbox 360 game box under it and guess
what......its worked ever since. No more error. According to google there are a lot gamers having this issue.

Where is MS on this??? Who knows!!!! I am getting really tired of their products. Of course they want $150 to fix. REALLY!!!!!!!!

The exchange would be console for console only. Controllers would not be included

@ Kill3r Cabbage: That was not the instructions I received, I followed the instructions that where e-mailed to me by xbox support after setting up the repair order, and those instructions explicitly said to return the console, Kinect, the power supply, and
hdim cable. My misunderstanding was when I assumed by this that I was to return the entire bundle, so the rest was my fault, But MS is still responsible for the Kinect, power supply, and hdmi cable.

I am happy to say that I just received my Kinect back, but I am still missing the power supply and hdmi cable. I will be calling support when have a chance just to make sure the rest is on it way as well.

Thanks, I guess I should have looked a little harder before posting. For those in the same boat, I just got off the phone with support and they said this is a known issue with the standard exchanges, and that they are sorting the orders out and are shipping
the rest of the pieces of the bundle within 2 weeks of the replacement ship date.