Standard exchange??? My new for their old????

sacharissa1 · Dec 10, 2022

I've a near brand new Xbox series x, it was purchased here in Australia from Harvey Norman around early October. So it's around 8 weeks old, still pretty much brand new. The Xbox itself works fine, however the Xbox series X controller that came with it, came with a faulty right thumb stick that has noticeable lag/delay when playing on shooters and even other games. I've removed the battery pack and plugged in via USB and the issue still persists. Spent ages with the agents trouble shooting all sorts of settings and updating controller etc. Nothing has worked.

Tech support said they'd escalate the case and look into a repair. Well repair apparently isn't an option in Australia and my only choice is a "standard exchange".

From what the agent has told me, the standard exchange I mail in my Xbox controller and they'll send me a 2nd hand refurbished controller????

Given this product is literally just shy of 2 months old, i think it's appalling they want me to send my pretty much brand new controller in and send me back someone else's 2nd hand problem... "Play tested" or not, I've barely scratched the warranty period so I fail to understand why I can't exchange my brand new for like wise brand new???

To say I'm appalled that this is a multi billion dollar company and the best they can do with my faulty brand new controller is exchange for 2nd hand, is an absolute understatement.

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Sacharissa1, understand your point perfectly in the meantime this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account, we can not specify the real reason or accurately check this issue of your controller and your case.

You've already contacted Xbox support on, try a second contact again, and see if they can help you with a better solution.

DEATHMETAL666x

Ok so no point lol rather spend the extra 50 bucks and get a controller thanks

LEGENDARY70-925D76D4

First off. I have been a loyal MS customer since the original Xbox launched. Got nothing but love for it. I defend the Xbox to the death over in the PS forums. YES i own both consoles and BOTH are awesome!!

But I do have to admit that MS has issues when it comes to the reliability of their consoles IMO.

For example, I just started a thread in here. Stating the fact that my original launch Xbox One does not read discs. It tells me to make sure the disc is an Xbox compatible disc. Which it is!!!

So I contacted support only to be told to go through the SAME OLD STEP AS ALWAYS! Restart, Hard Reset, etc.

So finally I found a BITTER SWEET solution on youtube. For some reason the disc does not insert all the way back to where the laser reads the disc properly. So the Xbox has to be tilted upward from the front. I put an old Xbox 360 game box under it and guess
what......its worked ever since. No more error. According to google there are a lot gamers having this issue.

Where is MS on this??? Who knows!!!! I am getting really tired of their products. Of course they want $150 to fix. REALLY!!!!!!!!

Onyx Is Here

The exchange would be console for console only. Controllers would not be included

AllusiveDesert0

@ Kill3r Cabbage: That was not the instructions I received, I followed the instructions that where e-mailed to me by xbox support after setting up the repair order, and those instructions explicitly said to return the console, Kinect, the power supply, and
hdim cable. My misunderstanding was when I assumed by this that I was to return the entire bundle, so the rest was my fault, But MS is still responsible for the Kinect, power supply, and hdmi cable.

I am happy to say that I just received my Kinect back, but I am still missing the power supply and hdmi cable. I will be calling support when have a chance just to make sure the rest is on it way as well.

Standard exchange??? My new for their old????