Standalone xbox one wireless controller warranty

kt080921 · Dec 28, 2019

Hi, I bought a stand alone xbox one wireless controller for my ipad pro. I want know the warranty period of this controller, so I googled it and got an url.

https://support.xbox.com/en-US/xbox-one/controllers/controller-warranty

When I submit the serial number, I got some message confused me a lot.

"We’re sorry, but this item is no longer in warranty.

Based on your controller activation date, your controller is out of warranty. You can purchase a replacement at the Microsoft Store."

What is that means? I had just bought it. What is the right manners to get the warranty information of the wireless controller.

:)

steeledwand7664

Standard warranty depending on what country you live in is 90 days.

If you feel that you are still within that 90 day period and you still have your receipt you can contact xbox support by going to support.xbox.com/contact-us and request either a call back or to chat with a live agent they will probably request you to email
them a picture of the receipt and they should be able to help you out there.

You will more than likely have to send the controller at your expense back to them and they would send you a replacement controller.

xxxTIMBURYxxx

Most retail stores have a 30 day refund/replacement policy. If you just purchased your controller and are having issues with it, I suggest returning it to place of purchase for an exchange.

If this is not an option, Microsoft has a 90 day warranty on controllers. Visit HERE to contact support regarding your issue.

AquarrzSudnnym

Try this Troubleshooter for wireless controller and if that doesn't help see about getting it replaced if still under Warranty
and service.

XBF Jasmine Z

Hi Edwin,

Thanks for reaching out to us! It seems the controller might be damaged or perhaps dirty. It would be best to clean the controller or if the controller still has a warranty, to have it sent in for a repair.

Follow this link in order to check the controller warranty:
Request an Xbox controller replacement or check out the following link:
Troubleshoot your Xbox One wireless controller.

I hope this information helps! Let us know how it goes

XBF Crystal P

Hi there Travis,

Thanks for reaching out. I'm sorry to hear about the issue with the controllers. If you went through the

Troubleshoot your Xbox One wireless controller wizard and the problem persists.

Unfortunately we’re unable to fix the issue with your wireless controller, and it will need to be replaced. Click

Replace your controller below to check your warranty and initiate an exchange.

Hope this helps.

Standalone xbox one wireless controller warranty