SR 300N: connection issues

I would try a factory reset (with the option to keep your games and apps) after this you could also clear the local cache and if there is a account on your console where you know the log in Details delete that and redownload it after restarting the console
or add the new account.

Also try this link: https://support.xbox.com/en-US/xbox-one/console/sign-in-solution

If all these soloutions not work and your console is still in warranty I would recommend to set it up for an repair.

Hope that helps.

Hello xboxplays38!

Thanks for bringing this situation to our attention here on the forums. I understand you're having trouble with your Xbox One Wireless Controllers syncing to your Xbox One Console. I recommend you take a look at the steps in this article:

Troubleshoot your Xbox One wireless controller. If the steps still don't get it connected then you can submit a

Request an Xbox controller replacement. Hope this helps.

But do I use the Mac address on the router or..

ISP = Internet Service Provider = Provedor de serviços de Internet

Hope this helps and please keep us informed

If you check the configuration of your router, you might find a setting where you can set up the WiFi network to only allow certain devices according to their MAC address.

Depending on your router model, you might find that setting under the WiFi settings or the security settings.

I recommend to disable MAC filtering.

If you didn't have MAC filtering enabled in your router, the console might erroneously detect that. Try to connect the console through an ethernet cable for testing purposes. If that works, disconnect the cable, and try to search for WiFi networks again.

Make sure that you enter the passphrase for your WiFi correctly, as this is not a password that denies you access to the WiFi, but is instead a passphrase used to decrypt the encrypted WiFi traffic. So you could still connect to your WiFi with a wrong passphrase
on some routers, but the console will only receive encrypted data garbage.