Spyro Reignited Trilogy Rückerstattung

Guten Tag,

ich habe mir das Spiel von dem PC aus gekauft gehabt, allerdings habe ich erst später erfahren, dass es über den Computer nicht spielbar ist.

Daher wollte ich es gerne wieder zurückgeben, da ich keine Xbox besitze und besitzen werde.

_________________________________________________

[Translation - Good day

I bought the game from my PC, but I only learned later that it is not playable via the computer.

So I wanted to return it as I won't own and own an Xbox.]

:)

 

Spyro Reignited Trilogy saving problems

Hi everybody.

I bought Spyro for my Xbox One and I'm loving the game, but I'm having a very huge and annoying problem. The game keeps deleting partially my saving data and I have read that someone else is having the same problem.

How could the problem be fixed? Is it a bug related to Xbox? (I've read no complaints from PS4 user) Will it be fixed? I love the game, I can't just play something else, and Xbox support chat has been useless...

 

Spyro Reignited Trilogy Announced

I've always loved Spyro. Looks fucking goregous. Glad to see it's coming to Xbox One.

 

Translation:

Good day,

I had bought the game from the PC, however, I only later learned that it is not playable on the computer.

So I wanted to give it back because I do not own and own Xbox.

Response:

You'll need to go through official xbox support for this.

After selecting a few options, you should be able to start a chat with someone or have them call you.

Contact Us | Xbox Support

 

Tut mir Leid das zu hören.

Wenn das Spiel innerhalb der letzten zwei Wochen erworben wurde und weniger als zwei Stunden Spielzeit hat, sollten Sie eine Rückerstattung durchführen können, indem Sie sich bei
account.microsoft.com anmelden und Ihren Abrechnungsverlauf nach dem Artikel durchsuchen.

Wenn Sie Probleme damit haben, können Sie dieses Rückerstattungsformular
xbox.com/refund ausfüllen. Achten Sie darauf, die Bestellnummer des Spiels in Ihre Anfrage aufzunehmen.

Nachdem Sie das Online-Formular ausgefüllt haben, kann es bis zu 48 Stunden dauern, bis die Xbox über die im Formular angegebenen Kontaktdaten antwortet.

Translation:

Sorry to hear it.

If the game was purchased within the last two weeks and has less than two hours of gameplay then you should be able to process a refund by logging in to
account.microsoft.com
and searching your billing history for the item.

If you have trouble doing this then you can fill out this refund request form
xbox.com/refund. Be sure to include the order number of the game in your request.

Once you fill out the online form it can take up to 48 hours for Xbox to respond to you via the contact information you provide in the form.

 

The problem is, there is no button for refund this game.

So, I need to contact the support.

 

Hi Ben!

Thanks for reaching out. I'm sorry to hear about the issue with a recent purchase. The best way to request a call
back from a member of our support team is from the Contact Us section on the bottom of any of our support pages.

• Sign in at
  xbox.com.
• Select
  Contact Us.
• Choose your category. (In this case, Xbox One.)
• Select "No Thanks" when presented the virtual agent.
• Pick a topic. (In this case, I'd go with Games & Apps)
• Select to
  Request a call from Support.

Hope this helps and please let us know if they have!

 

I´ll contact the support on monday because I need to work saturday and sunday.

Will I do contact the german support if I contact them because I prefer to chat with someone.