Spotify will open up and play music, but when I leave the app, I lose all media control and...

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community

Hello Quinccee, as you are on a new generation console, try to remove games from quick resume, and follow the procedures below.

The first is a clear cache

1. Go to the Xbox press and hold the XBOX power button on the console for 10 seconds until it turns off

2. Wait 10 seconds until it turns off

3. Wait 1 minute with it off

4. Turn it back on

Xbox One reset keeping Games:

Press the Xbox button to open the panel.

Select system > Settings > System > Console Information

Select Reset console.

Restore and maintain my games and apps.

Rest assured, you won't miss games or saves

Note: You need to know the email and passwords of your accounts when performing this reset.

When you've started playing music, open the guide and click on the Spotify app icon and see if your slider is on the far side towards the controller icon; if so, move it away a couple clicks and hopefully you'll be able to hear your music.

I always listen to music from Spotify on earphones connected to the controller. Make sure to download the app on the console, log in and the music will be playing in the earphones.

In the guide, with Spotify running and playing music (and maybe with a game in "focus" on screen), click on the Spotify icon and you'll get some media controls. It sounds like your volume balance is set all the way towards the music end of the scale; bring
it back towards game volume (the controller icon) and you should, hopefully, start hearing game audio again.

Let us know how you get on with this.

Hi Florian,

Thanks for coming to the forums with your questions. Have you checked Spotify to see if your music is there also? When all this occurred some music was moved to spotify. You can view the entire guide here for

Groove music and spotify.

All the music that had a match in Spotify’s catalog now appears in your Spotify library and playlists. All your purchased or uploaded non-Groove Music Pass music will remain untouched in the Windows 10 and Xbox Groove Music apps. Music you own and
that is stored locally on your hard drive or on OneDrive is untouched and will continue to be playable from your local hard drive through the Windows 10 and Xbox Groove Music apps.

Try the Spotify app and let us know.

Thanks,

Brad