Spotify not working properly on Xbox One X

Discus and support Spotify not working properly on Xbox One X in XBoX Games and Apps to solve the problem; I have Premium and before today it was working fine on the Xbox One X, but now it won't play anything, no sound, it won't sync with my phone or my... Discussion in 'XBoX Games and Apps' started by LotusBianca, Nov 28, 2019.

  1. LotusBianca
    LotusBianca Guest

    Spotify not working properly on Xbox One X


    I have Premium and before today it was working fine on the Xbox One X, but now it won't play anything, no sound, it won't sync with my phone or my webplayer. It just comes up as greyed out on the web player. If I try to play a podcast or song from xbox app
    it just hangs there, no sound. The forward 15 second button doesn't respond etc.

    I did try uninstalling and reinstalling app and then signing back in but that didn't make any difference.

    Are the servers down, or is the Spotify app on Xbox broken?

    :)
     
    LotusBianca, Nov 28, 2019
    #1
  2. XBF Steven R Win User

    Spotify not working properly on Xbox One X

    Hi
    LotusBianca    ,



    Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for
    further assistance. For those reading this thread, please feel free to create a new thread asking for assistance.
  3. Ricardo Cintra Win User

    Spotify not working properly on Xbox One X

    Hi You checked the your Sound Configuration? Try make a soft reset to see if works. If don't work i suggest you make a Report about this Bug
  4. LotusBianca Win User

    Spotify not working properly on Xbox One X

    I didn't get to that yet, but next time I'll look into it. I tread carefully with settings when I didn't change anything for it to suddenly not work, just in case it's a server side issue on Spotify's end or an update to the app rendering it useless. Anyway
    before I could try that it's suddenly working so I'm guessing Spotify was having issues with syncing maybe.... Who knows :)
  5. XBF Brad A Win User

    Spotify app on Xbox One X not working properly

    Hi Lotus,

    Thanks for coming to the forums. We suggest reporting the issue to Spotify. Let them know that the app keeps having issues on the Xbox. Here is a link to
    Spotify support.

    Thanks,

    Brad
  6. BarrelBurrito01 Win User

    Spotify

    Did it auto sign you out of the xbox one spotify app even though the day before everything worked great, then you try to sign in with the correct email and password but it still says invalid email or password? This happened to me awhile back. I had to
    go to the spotify page on my tablet and reset the spotify password. Now the xbox one version works fine.
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Spotify not working properly on Xbox One X

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