Spoiled discs due to sun, I cannot download the games even if I own them physically

Alfonso Jorge del Barrio · Aug 1, 2023

Hello everyone. Some months ago I had a nasty discovery: 3-4 games I had were directly under the sun and in the are of the world I live the sun kills everything. One day I was just trying to play one of the games, install it etc and surprise: disc error, the installation will stop. I took it out and checked and the disc is spoiled. I checked the other games and it was the same: they are spoiled. I cannot install them but I paid for them already. I tried to download them and even downloading them and using the spoiled disc, it doesn't work. Do I have to purchase the games again? I tried 100 times and I cannot play any of them. This is quite disappointing considering the amount of money I already spent. What can I do?

:)

The_Last_DJ

Hi Alfonso, my name is Kris and I'm a Player just like yourself who love helping other consumers with their Xbox question. I can assist with most questions however, do not have access to your account details to provide information on billing / account queries.

Unfortunately, physical and digital licenses are considered different and there is no way to convert to digital currently. My suggestion is keep all discs boxed and out of direct sunlight so the chance of damage is reduced.

ngocphi

He.can't.

Sun damage isn't like.a scratch

It.affects.how.the surface reflects back

I got.a sun damaged. CD cover It's permanently faded.

FernandoCarvalhoPV

These are good ideas, I'm sure that in the future this could happen, it would be great for all of us.

Alfonso Jorge del Ba

I understand but there is a way to do things right and transfer licenses and limit the installations. This is nothing new, I coded in one of my previous tenures (20 years ago) something similar with the same concept. It was for something digital too and was it hackable? yes, but you needed to have a lot of things to make it happen. It's linked with the concept of a universal digital license and you could even increase the security as today's technology allows way more things than 20 years ago where we had to make everything bespoke and it was quite a nightmare. We always look for flexibility and I even think this has loads of synergies with other aspects (I won't explain get a lot in detail) around. Maybe something that would be interesting for Microsoft to develop? who knows

. Thanks for your response though, much appreciated.

ngocphi

As you been told already thats the price you pay

MS does t.make any money on physical game sales nor are they responsible for disk replacement

You have to address it with the publisher

This is why there is disks and digital

They are different and in no way connected

If it were the way you say it would be anarchy as you would be able to lend out games and anyone can download the game for free you can thank the 300k xbox fans who signed the petition to cancel.it on xbox one

MS had a program to install games and never ever need the disk again but you had to validate the license with 24/7 connected xbox or even lend out your disk games for 48 hours without even leaving your couch

It was canceled and don mattrick lost his job

Sun damage is permanent it's like burning or melting effect .and on physical things that's catastrophic

Spoiled discs due to sun, I cannot download the games even if I own them physically