Spent Xbox Live Reward Points, didn't receive the purchase.

For help with the Microsoft Rewards program, you will need to contact their customer support via their redemption page. The Xbox Rewards program is not the same.

Microsoft Rewards only has 2 levels. And you are getting the right amount of points per $:

"When you make qualifying online purchases at the Microsoft Store, as a
Level 2 member, you'll earn 10 points per dollar spent, plus bonus
points. Level 2 members with Xbox Live Gold also receive an extra 10
points per dollar spent, for a total of 20 points per dollar spent."

Bonus points presumably meaning points from offers etc like the often occuring "spend $30 and get 6,000 points" type offers

Edit: Ah, I was wondering what the Star bit referred to...Xbox Live rewards accounts became Microsoft Reward accounts back in June 2018. So, you need this page:

Microsoft Rewards

Hi, A xbox live subscription is not a eligible purchase to receive microsoft reward points https://rewards.microsoft.com/explore/xbox-to-ms-rewards-overview?mkt=en-ca

Hello ohno itstheCoPz,

Since being introduced in October, Gems have never had a Credit or currency value assigned to them. They can only be spent on purchases from the Vault. However, we realize that users have grown attached to their Gems, so when you are transitioned to Microsoft
Rewards, they will be converted into points. Note that Microsoft Rewards points and Xbox Live Rewards Credits are not the same. Your Gems will not be converted into Xbox Live Rewards Credits if you choose to remain in the Rewards programs, but will be converted
into Microsoft Rewards Points.

Hello Stubedoo54, My name is oskayra and it will be a pleasure to help you.

I tell you in advance so that there are no misunderstandings, this is a public forum for user-to-user support. We are users who help other users. We do not work for Microsoft and do not have access to any user accounts.

That's correct, you do not receive reward points for purchasing game add-ons. You will only receive reward points for purchasing full games.

In the case of Avatar Frontiers of Pandora, the game was released on March 25, 2023. If you purchased the game before March 25, you may have received reward points. However, if you purchased the game after March 25, you will not receive reward points.

In the case of Destiny 2 Lightfall, the game will be released on August 24, 2023. If you purchase the game before August 24, you may receive reward points. However, if you purchase the game after August 24, you will not receive reward points.

If you want to make sure you receive reward points for purchasing a game, you can check the Xbox rewards page before making your purchase. The rewards page will display all games that award reward points.

Here are some tips to get reward points for purchasing games:

Buy new and popular games. New, popular games typically award more reward points than older or less popular games.

Buy games on the Xbox Store. Games purchased from the Xbox Store earn more reward points than games purchased from other stores.

Buy games with an Xbox Game Pass subscription. Games purchased with an Xbox Game Pass subscription also earn reward points.

I hope this information is helpful to you.

Merry christmas.

Sincerely,
Oskayra.