Spending a month trying to get my designlab controller that FedEx lost

Xorathan · Sep 2, 2022

Just as the title says - I have been going back and forth with Xbox and Microsoft store support to have a controller sent to me since FedEx lost the package. I ordered it on July 25th, it arrived in Memphis TN distribution center on August 8th. I have been calling almost every day and I am seemingly getting nowhere with support. I need this controller sent to me, it was a gift for my fiancé.

I keep getting told I have to wait for a response from the “service team”. 72 hours, they say- I give them 6 days- nothing. 24 hours they say- I give them 4 days- nothing.

My ticket has been escalated for 2 weeks and I’ve still got no word on a replacement for my controller. This is absolutely ridiculous.

Never spending $100 on a design lab controller again.

You would think for being such a large company, it wouldn’t be such a pain to get a lost product replaced. I’ve had better experiences from private sellers on Etsy.

:)

Xorathan

Still have not received an update about this issue. It has now been almost 2 months since I ordered the controller

BwB LethalMissJ

They lost my controller in their fedex trade network

PnqnDude

The only way was to use Paypal, which became a problem in itself.

Then after trying to finish the order 2times at DesignLab it went through.

Had bad luck with not the best services. Hope I get my controller.

SwordofWhedon

You should FedEx a physical letter to the corporate address, that will get your request the best chance of success. Hand signing a letter, and spending the money to FedEx it means you're serious in my experience

Best of luck to you

Dark_Angel_Arus

Hey
Do you know how to use my warrabty with a Design labs controller?
The designlabs page directs me to the Xbox warranty page!

Spending a month trying to get my designlab controller that FedEx lost