Sound on xbox

Hi Cocoa! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

This time, I'll be providing you a step to restore your console to its factory defaults to remove all potentially corrupted files that can interrupt you from using the console’s full potential. Nothing to worry as everything will stay intact, you just need to sign in using your account. No games or apps will be deleted. Make sure you know your emails and password, okay?

Press the Xbox button to open the guide.

Select Settings > System > Console info > reset then keep my games and apps.

Hello tobydew!

That's pretty fishy.

If you are having problems with your headset, we do have a couple of pages with information that you might find helpful.

I would try the steps here on our support page entitled
Xbox One Chat Headset troubleshooting as well as what we have on
Troubleshoot audio problems in parties on Xbox One

Give those pages a look through, those steps a try and let us know how that works out.

Thanks!

Hi JulieSzany! Welcome to Microsoft Community | Xbox.

I'm , and today I will try to help you.

This sounds like a problem with your television to me; I will still try to help you.

1. Make sure your television is at maximum volume, or it is not muted.
2. Make sure that the audio outputs (if you have additional bosins connected) are well connected.
3. Make sure the HDMI cable is well connected to the television.

If none of these options work, I will leave this question to another expert so they can answer you.

In any case, I hope I have helped.
Have a great day!

Maybe the controller is part of your problems or the settings

https://support.xbox.com/en-US/xbox-one/accessories/stereo-headset-set-up-troubleshoot