Sound on dell win11 chrome laptop cuts out every time we open the ms casual card games app....

Hello SteveSchumpp!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.



Sincerely,





Microsoft Community Forum Moderator

Hi SteveSchumpp,

Thank you for posting in the Microsoft Community Forum. I hope you're doing well.

Based on your description, it seems to be that you have a problem with your sound on your computer. Let's work together to find the best solution to this problem.

I would like to ask a few questions to better understand the problem.

• Can I find out the exact version and edition of your Windows operating system? Please provide us with a photo showing the version and edition of your Windows. To do so, open the Run command by pressing the Windows key + R on your keyboard, type winver, and click OK. Which version of Windows operating system am I running? - Microsoft Support
  
• What is the make and model of your device.
  
• When did the problem started?
  
• What was your last activity on your device before the problem started?
  
• What troubleshooting steps you've tried to fix the problem?
  

To further assist you, I would recommend to try this troubleshooting steps.

Method 1: Check for your Windows update. In this way you can get the updated version of Windows. Please refer to this article for instructions. Update Windows - Microsoft Support

Method 2: Update your drivers. Update drivers manually in Windows - Microsoft Support

I look forward to hearing from you.

Sincerely





Microsoft Community Forum Moderator

I now have the same problem on my Dell Inspiron 15 laptop after installing the Windows 8.1 preview. Just to add about Solitaire, there's no sound when you play a card to the foundation, either.

Hi I have the same problem on just one of two machines. A win 10 (upgrade from 8.1) Surface Pro 3 works fine. I can log onto Xbox app and log into MS Jigsaw. On a Dell laptop (upgrade from 7 to 10) I can log onto Xbox app but get the "our terms of service
have been updated. please start the Xbox games app" message whenever I try to log onto MS Jigsaw. I've checked for messages etc. in the app but nothing there. This would indicate that the issue isn't account related but one tied to the profile on the Dell
laptop. Any ideas where to look?

Cheers

You have not addressed the problem of SactoGranny about points lost. I too lose points every month since I bought a new Dell laptop in February with Windows 8. Why can't we have the points and medals/badges restored? My apps have been updated.