"Sorry we were unable to complete your purchase" Only like 3 years still a recurring problem

Hi DmzBc. My name is Kyle and I’m an independent advisor.

Please note that this is a public forum, we are not Microsoft employees and do not have insight into your account or billing details.

Do these charges show in your account’s order history? http://account.microsoft.com/orders

If not, the purchases have failed and that is why it returned an error. In this instance, the pending charges will be reversed to your payment method within 5-7 business days.

Since we do not have insight into your account, please contact a Microsoft Support agent for further help: https://support.microsoft.com/contactus

Thanks,
Kyle

Hey there labxc!

Sorry to hear that you were unable to take advantage of the discounted price. Unfortunately, we are unable to offer any form of price discount here in the Support Forums. If you would still like to purchase NHL 16, you will have to purchase it at the current
price point. Once again, I am sorry to hear that you were unable to take advantage of discount price and for any inconveniences that this may have caused.

And just like that its resolved...😂

Hey there Fletcher!



Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.



Thank you again and have a great day!

Can you verify that you were charged the full price for the yearly subscription as well? It sounds like you purchased a one month recurring membership that will recur for one year.