"Sorry! This game or app isn't compatible with your console"

Hello,

Actually It's fixed by itself, I didn't know what happened but I was playing around with network settings and the issue gone.. I don't know if this is related but I will tell what I did.. first I changed the region and language to USA and then I unplugged the internet cable and connected to a 5G mobile hotspot (the mobile was sharing my wifi internet) then I installed an app called every proxy and turned on http... I changed the language to Arabic and then English multiple times.. I disconnected from mobile hotspot and then connected directly to wifi and again changed language and region... suddenly I noticed that the size of game decreased and the issue is gone.. don't know what happened but it appears it's also related to internet settings as well as confusing the console

Try doing what I did and also try changing ip and port.. try these

Ip 192.168.3.172

Port 3074

And turn on wmm and dscp in network settings

If your issue fixed or you found out the exact setting that fix it let us know so the others can also fix it

Games with series s/x Logo are not working on xbox one s/x ..

But xbox one games works on series x .

Just for info . Cause this suport is gething poor and!! 😪😪😪

Yeah, that's really strange.

Well, we can try couple things more to see if that helps. If the issue persists the best option would be report the problem to the Xbox team.

A. This can be a bit odd but change your Xbox console region via Settings, pick a random one. For example US. Once the console restarts try installing the games
Then go back to your main region and see if the issue persists

B. In case that you're using an insider build, leave the program.
In any case go to settings > system > console info > reset and then select keep my games and apps

C. Perform an offline update for your console
In that way Xbox system will be installed from scratch.
For this you need a USB and PC to format it and transfer files provided in the link below (with all detailed steps and requirements):

https://support.xbox.com/help/hardware-network/...

Report a problem:
https://support.xbox.com/help/account-profile/m...

Hello Josef, Thanks for your reply

Yes, The console is up to date.. and yes I've tried install it remotely but same thing

I've tried using game pass app and xbox app to install it, I've tried hard restart, changing language and region, Resetting with keeping games and apps, using another account, but all failed to fix the issue.

My opinion is that somehow the store is mistaken and trying to install the series S/X version in my xbox one console, perhaps there's a bug making the store thinking this is series s and when I try to install the game it realizes that this is not compatible, but won't install the Xbox one version of the game as the store thinks this is series s

But it's just my opinion and most likely I'm wrong

Thanks again

The thing is that those games are compatible with Xbox One

So, I found that strange