'Sorry, this console can't play until your subscription payments are up to date'

SixtiethDust61 · Jan 4, 2014

I still cannot solve an issue that i have had over a year now and yet what i do is wait and wait until this pop stops showing after many different people that i have called last year and up today tried fixing the issue its still not resolved, what has Microsoft
really done with the accounts of now a days I mean seriously so many times i tried and failed and I have seen other people have the same issue that i have right now and has not been fixed why Microsoft why? and the issue is this pop up 'Sorry, this console
can't play until your subscription payments are up to date.' nothing i have tried has fixed it and its been over a year now and i still have it.

:)

Potato Joe-8182D560-1C1C-4F60-85D4-2049EA17933F · Jan 4, 2014

Xbox 360 is unusable.

My Xbox 360 says: "Sorry this console can't play until your subscription payments are up to date."

I bought this Xbox 360 brand new on ebay and never signed up for any subscription.

Is there anything I can do? My Xbox 360 is unusable.

FST88LX · Jan 4, 2014

Xbox won't work

My Xbox is telling me. Sorry, this console can't play until your subscription payments are up to date and Microsoft account not available . It won't even let me play a game but I'm still signed into Xbox live

CYR426 · Jan 4, 2014

if its really been a year and nothings happened give up and switch to a sony

SixtiethDust61 · Jan 4, 2014

Fudge it, I will switch to Sony I hear that it improved so ill stick with Sony thanks

Daft Badger · Oct 31, 2018

You would have the same problems with Sony if your payment options weren't up to date.

Phone support for your region are the only ones who can deal with this sort of issue.

RoguePredator88

Unfortunately i dont think that heres a way update your console with out going back on xbox live. You will need to contact xbox live support agent to update your billing payments.
support.xbox.com/.../contact-us. Your only other choice would be to create another xbox live account and start from scratch.

Hope ths helps, good luck

EggsBoxJuan

Hi, I guess you had the entertainment for all plan and haven't kept up with the payments due to the card theft etc, you'll get thrown into some squalid prison and made to play PS3 24/7.

-

Seriously though xbox support should be able to fix that. Use the link provided by the Ambassador RoguePredator88 and you should soon get it fixed up.

SaintAvalon

Yes this is a Gamestop issue, you should always save receipts in case something goes wrong, this will help with returns like this sort of issue. This board won't be able to assist in helping in any way on this matter. If you have an Xbox Live issue feel
free to start a new thread.

maxen

In this instance, you should speak with Phone Support for the best assistance with this matter:

support.xbox.com/contact-us

Koastamogen

There was a special deal going on in 2012/2013 where you could purchase a subsidized XBox for $99.99 if you signed a contract for a 2-year xbox live subscription at $14.99/month.

We did this for 2 of our XBoxes. This is what it shows on the Console if the payment is not made.

Sounds like this console was one of those types. You need to contact XBox.

'Sorry, this console can't play until your subscription payments are up to date'