“Sorry, there’s a problem with the credentials that you’re using to sign in.”

Discus and support “Sorry, there’s a problem with the credentials that you’re using to sign in.” in XBoX Accessibility to solve the problem; hey, so every time I try to download my account on my Xbox360 this shows up and it says “801540A9” when i look that up it says something about gaming... Discussion in 'XBoX Accessibility' started by Meg’s, Jul 23, 2019.

  1. Meg’s
    Meg’s Guest

    “Sorry, there’s a problem with the credentials that you’re using to sign in.”


    hey, so every time I try to download my account on my Xbox360 this shows up and it says “801540A9” when i look that up it says something about gaming on the Xbox one. There was a different one that described what was happening but it didn’t help. I have
    tried changing my password but that also didn’t do anything.

    :)
     
    Meg’s, Jul 23, 2019
    #1
  2. steeledwand7664 Win User

    “Sorry, there’s a problem with the credentials you’re using to sign in.”

    One of two things could be causing this.

    Like the others have said it could be the password but what they have not said is that for the 360s including the emulators on the Ones the password box is limited to 16 characters so if your password is longer than 16 characters it will see it as a wrong
    password when trying to sign in.

    The second thing like the others have said is 2 factor authentication the 360s including the emulators do not play well with 2 factor authentication. You would either need to turn this off or use the app password.
  3. xIDreamThief Win User

    “Sorry, there’s a problem with the credentials you’re using to sign in.”

    Not sure if y'all tried changing your profile / account password through xbox.com?

    I would first change your account password, and then go from there. If not I would go and contact xbox / microsoft support @

    https://support.xbox.com/contact-us

    Good Luck.
  4. ������ Win User

    “Sorry, there’s a problem with the credentials you’re using to sign in.”

    I had the same problem but I just changed the password, or it moght be 2FA

    “I would first change your account password and then go from there. If not I would go and contact Xbox / Microsoft support @

    https://support.xbox.com/contact-us“
  5. SatanicoDrCadillac Win User

    “Sorry, there’s a problem with the credentials that you’re using to sign in.”

  6. detonatorFIN Win User

    “Sorry, there’s a problem with the credentials you’re using to sign in.”

    Sounds like you have 2-factor authentication enabled. You need to create a one time password from your account page to login to your Xbox 360.

    You can create that from account.microsoft.com
Thema:

“Sorry, there’s a problem with the credentials that you’re using to sign in.”

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