Son's Minecraft game acts like it's no longer purchased

Hello ThomasAmos,

Thank you for posting in the Microsoft Community.

This sounds like a frustrating issue. I appreciate your efforts to troubleshoot the problem by logging out and resetting the apps. However, it seems that the game is not recognizing your son's Microsoft account or his purchase of Minecraft for Windows. There are a few possible causes for this, such as a corrupted game file, a sync error, or a billing issue. Here are some steps you can try to resolve the issue:



- First, make sure that your son's Microsoft account is active and has no payment issues. You can check this by signing in to https://account.microsoft.com/ and going to Services & subscriptions. If you see any problems with your account status or payment methods, please fix them before proceeding.

- Next, uninstall and reinstall Minecraft for Windows from the Microsoft Store. This will ensure that you have the latest version of the game and that any corrupted files are removed. To do this, go to Start > Settings > Apps > Apps & features, find Minecraft for Windows in the list, and click Uninstall. Then, go to the Microsoft Store app, search for Minecraft for Windows, and click Install.

- After reinstalling the game, launch it and sign in with your son's Microsoft account. You should see his achievements and playtime restored, and he should be able to access realms and servers as before.

I hope this helps you and your son enjoy Minecraft again. Thank you for choosing Xbox.

Thanks, I did all this. Still no good.
Couple of observations:
The game isn't showing up in his purchases or mine, or in our emails, so it appears like I never bought it for him. I can only find three purchases in my store history - one Java edition and two Minecraft for Windows 10 Starter Collection purchases. It should be three Minecraft for Windows purchases, with two gifted to my kids through the family settings.
But... the three of us have been playing together in a Minecraft Realms server since 2021. He's racked up over 19 days of playtime and his achievements and playtime are currently being displayed in his Xbox profile for a game that it doesn't seem like he's ever purchased???
The easy solution at this point is just to chunk a little money at it and purchase it (again?), but I'm honestly just really confused at what happened or how.

Hello ThomasAmos,

Thank you for updating, I would recommend for you to raise a ticket with Minecraft Support Team.

You purchased a 12 month subscription to Xbox Live which allows online gaming for the account that purchased it. What MS points are used for is to purchase downloadable games, new content for games, game skins, avatar items, etc. Minecraft is a downloadable
game. Its just like buying a game in a store, except that there is no disc and the game is stored on your hard drive. The MS points are simply the money you use to purchase it. If both your younger son and older son have gold accounts, either of them could
download the game and both could play it. If both are using the same account, download it to that account and have fun, minecraft is a great game.

The link below will explain how to do a license transfer. Be sure that your father follows the instructions. After the transfer is complete all he needs to do is redownload the content. There is no need to delete it first though as he is only moving licenses
to the new console.

support.xbox.com/.../download-content

After he does that you should be able to access the content on your account again without needing his gamertag signed in.