Son Hacked Please Help!!!

My 11 year old gamer tag has been hacked and Microsoft support has said to see if any one can help get him a one time gamer tag change. My son is really upset and confused by why someone would want to hack his account. I would really appreciate any help.
Thanks so much Natasha

:)

 

Xbox enforcement team

can someone please get enforcement team to email me *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** my sons account was banned for life we put in a case review ages ago and no luck but now we have proof my sons account was hacked and we need help asap please help

 

My account was hacked

please help my son is getting cyber bullied and his account was hacked into and he was reported and can no longer play Xbox for 15 days.

 

Sorry, but no one on the forums can assist with a gamertag change. You would need to continue working with support for assistance.

 

They said there was nothing they could do I guess it is time to get a different game system. I might call and try to talk to someone else. Thanks for the reply

 

The only possible way you can resolve this problem apparently is to purchase a gamertag change.

 

You could pay for a name change or contact support. Since the new gamertag may not be appropriate, they should offer you the option to change for free. But I dont work for Microsoft so I can't speak for them.

Also Microsoft offer 2-step authentication for Xbox Live Accounts. I would turn that on after changing your gamertag.

Instructions are located here on a Microsoft blog:

blogs.technet.microsoft.com/.../step-by-step-enabling-multi-factor-authentication-on-xbox-one

 

And here is the Microsoft support link on how to change your gamertag for a small fee. I think its $9.99.

support.xbox.com/.../change-xbox-live-gamertag

Good Luck and Good Day

 

I guess my first question would be how was your gamertag hacked? Did you mean account instead? By chance was your gamertag force changed?

 

Used the two step log on method. It be better then doing what you have been using now. It basely used you phone number, cell phone number or email to check that it you are the one logon on the profile and not some *** from some god dam country that you
might not know of. But then those country most likely have no internet at all. But you never know.

 

Thanks everyone for all your help and we found out that it was one of his friends that changed his gamertag. Everything has been changed and we have made the security of signing in stronger.