Son already has XBox name but it was under my account

Hey there Obie thanks for taking the time to bring this issue to us.

We apologize for the inconvenience this has caused but rest assured we are here to help, in this matter the best
course of action would be to >Request
a Callback<from
one of our Xbox Support Specialists since they are the best equipped, to walk through setting up a >Microsoft
Account Alias<. Give it a shot and let us know how it goes

You can change the email address associated with the account. May be a multi=step process if you want your email off of it. Make sure what you are changing it to work first.

How to change email

You may want to change the email address (also known as account alias) you use to sign in to your Microsoft account for one of the following reasons:

• You changed email service providers.
• You changed your name or how you want to be addressed.
• You want to use an email address that you'll remember more easily.
• You prefer to use your phone number to sign in (available for use on Xbox One, Xbox.com, or account.microsoft.com).

Follow the steps on this page to change the Microsoft account email address or the phone number you use to sign in.

Important Before you begin, you need to know the email address and password that you used to set up your Microsoft account. If you don't know them, use the

Lost Account Solution or the
Lost Password Solution.

How to change the email address or phone number you use to sign in to your Microsoft account online

Step 1: Add a new email address or phone number

1. Sign in to your
   Microsoft account.
2. Select Your info at the top of the page.
3. Select Manage how you sign in to Microsoft.
4. You may be prompted to re-enter your password or enter a code we send to the email address or phone number listed in your account as security information. This lets us know the request is coming from you.
   
5. Select either Add email or Add phone number.
   
   Note If you see the message “For security reasons, you need to verify your primary alias before you can add another alias” at the bottom of the page, you will need to either
   Verify your current primary alias or select Rename. If you select
   Rename, please go to the “How to rename an unverified primary alias” section
   
6. If you selected Add email, follow these steps. Otherwise, go to step 7 to add a phone number.
   1. If you want to create a new email address to use, select Create a new email address and add it as an alias, and then follow the instructions.
      
   2. If you have a non-Microsoft email address (such as an @gmail.com or
      @yahoo.com email address) that you want to use, select Add an existing email address as a Microsoft account alias, and then click
      Add alias.
      • When you add an existing email address, you'll be required to verify that you own that account. To the right of the alias you added, click
        Verify, and we'll send a message to that email address to get confirmation.
        
      • When you receive the verification email, click the link provided to verify that you own the account.
        
      • Note The email address that you enter can't already be in use as a Microsoft account alias.
        
7. If you selected Add phone number, follow these steps:
   1. Select your country from the list.
   2. Enter the phone number you want to use, and then select Next.
      
   3. When you add a new phone number, we'll send a text message to that number to verify it. Enter the code in the text message, and then select
      Next.

Step 2: Set the new email address as your primary alias

After you add the new email address, you need to set it as your primary alias to have it displayed when you sign in to all devices and services. Here's how:

On the Manage your account aliases page, select Make primary under the email address you want as primary under
Account alias.

Note Only email addresses can be used as primary aliases.

Step 3: Remove the email address you no longer want to use to sign in

Note If you choose to remove an alias that uses a Microsoft domain such as @hotmail.com, @outlook.com, or @live.com, that alias will be completely deleted and will not be available to sign in to any Microsoft services.

To remove the email address you no longer use to sign in to your account, select
Remove next to that alias on the Manage your account aliases page, and then follow the instructions provided.

Important Do not remove this email address if you still want to use it to send and receive email messages

Thanks for the reply.

He already has an account and Xbox One on it, but need to add the Xbox 360 to his name as well. The 360 is currently under my name in devices.

I made another account under my name for my oldest son to avoid the hassle.

My son has his own account as do I. We have it set up as a family. Fortnite will load under my account but is showing the error if he tries to open under his account. Fyi, he’s already been playing yesterday and everything was operating as it should, same
time of day. Parental controls are set at default.