Somwone has closed my minecraft account and I lost my migrated mojang account. I need to...

Hi John,

I purchased Minecraft Java Edition from Mojang a long time ago. I've recently migrated my Mojang Account with my Microsoft Account that has an expired Game Pass on it. When I try to open the Minecraft Launcher an error message appears stating "looks like you need to renew gold" and when I click close the Minecraft Launcher closes.

Any Advice?

Cheers,

Hi there Josef,

I did migrate my Mojang Account to a Microsoft Account.

I did get an email to confirm the migration went well.

The email address of my Mojang Account is the same email address than that of my Microsoft Account.

The migration took place on 20 juli 2022

Mojang has confirmed me, just before they closed my ticket, that there was no paid Minecraft Content active on my Gamertag .

Does it help that I noticed that my Gamertag on the Mojang Account was different than that of my Microsoft Account.

Both helpdesks had me run through the article you mentioned. Microsoft had me also reinstall the Minecraft Launcher.

Thank you for trying to help.

I contacted Mojang Support again.

They now tell me that my Mojang Account has not migrated to the Microsoft Account with the same email address, but to some other Microsoft Account.

My Family has 3 other Microsoft Accounts. So I presume it is possibly one of those.

All those Accounts have Minecraft licenses of their own. So possibly I have a Microsoft Account with a double license to Minecraft.

I asked Mojang Support to what account my Mojang Account has migrated. I have yet to receive an answer.

I already wrote to Mojang support and this is what they answered me:

As of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account related issues as account migration has ended. If you have migrated your Mojang/Minecraft account to a Microsoft account and need assistance, please contact Microsoft Support.

Hello Aisy M, I am an independent advisor and I would be happy to help you today. My name is Khaji

Check if the migration was successful: Try signing in to Mojang with your Microsoft account to check if the migration was successful

Use another Microsoft account: If you receive an error message that says “This is already taken,” it means that your Microsoft account already has a Mojang account attached to it. You will need to use another Microsoft account to migrate your Mojang account

Contact Minecraft Customer Support: If your account has been compromised, contact Minecraft Customer Support

Make sure you're signed in to the same Microsoft account you used to migrate your Mojang account: Make sure you're signed in to the same Microsoft account you used to migrate your Mojang account

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.