Something went wrong on our end. Please try again later.

iiRetroDuck · Oct 12, 2017

My son and I have attempted for several months renew his xbox live gold account by entering a the code from a new subscription card. Every time, the console returns a message that , "Something went wrong on our end. Please try again later." It's been two
moths - what is wrong on Microsoft's end and do they give a damn to fix it?

:)

Hydr4tion · Oct 12, 2017

Something went wrong on our part, try again later.

I recently decided to buy cod ww2, i put my credit card info in and clicked buy and it says "something went wrong on our part, try again later." Please help me.

Sc4recrowXxXXXx · Oct 12, 2017

Xbox one Controller not staying on

thanks! but when I try to see if my controller is under warranty, i get a message that says "We’re sorry, but something went wrong on our end. Please try again later. (YlMmtaSkJ4d/ufyW.0)"

iiRetroDuck · Oct 12, 2017

Really? It redeemed online fine. What gives?

Muu Alexius · Oct 16, 2017

Sounds like he has an ongoing subscription which is currently interrupted for non payment. Please contact support so they can help check the account and your code ....and hopefully fix it as well. Contact Us | Xbox Support

DIPDIP0TAT0CH1P · Nov 1, 2018

Has that account ever had GOLD on it before. You may find that many new subscription codes are only valid if you have never had a subscription or redeemed a previous code in the past.

Muu Alexius

Sounds like he has an ongoing subscription which is currently interrupted for non payment. Please contact support so they can help check the account and your code ....and hopefully fix it as well. http://support.xbox.com/en-US/contact-us

iiRetroDuck

Really? It redeemed online fine. What gives?

DIPDIP0TAT0CH1P

Has that account ever had GOLD on it before. You may find that many new subscription codes are only valid if you have never had a subscription or redeemed a previous code in the past.

T1GERK

When I try to submit the issue, it says “We’re sorry, but something went wrong on our end. Please try again later.”

XBF Steven R

Hey there jamie.p ,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally see how this could come out of nowhere and really hinder your gaming experience. I suggest getting in contact
customer support
as they might be able to see if anything is getting in the way when it comes to your profile.

Hope this helps!

Thanks for reading!

Something went wrong on our end. Please try again later.