Something went wrong on our end...Halo Wars 2: Ultimate edition

Hello, Mladen! Thanks for your reply. Let's try some steps to isolate the issue. Kindly press the Win + R key to open the Run dialog.

Type cmd and click OK to open Command Prompt.

In the Command Prompt window, type the following command and hit Enter to execute:

WSReset.exe

try to sign in/out then install the game here: https://www.xbox.com/en-US/games/store/halo-war...

Hello Kimmy. Ty, I am doing well. Hope u r doing too.

I am trying to install it on PC, Windows 10. Updated Windows, reseted and repaired Microsoft Store...etc. Ty for trying to help.

Hi, Mladen. I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

I understand that you're having issues installing Halo Wars 2: Ultimate Edition. May I know which device are you trying to install the game to? It will help us determine the steps we can perform to fix the issue.

If you're on Xbox, have you tried installing the game remotely?

Hey there,

That screenshot indicates that you already own the game. Codes were only sent out during the pre-order period for Halo Wars 2: Ultimate Edition. Now, all digital purchases for Halo Wars 2: Ultimate Edition include the digital version of Halo Wars: Definitive
Edition. If the game is showing up in your library already, there is no need for a code.

Are you able to try downloading the game through the Halo app on the Windows Store? Within the Halo app, select the controller icon and see if it allows you to download the game through that menu.

Keep us posted!

Yes that screenshot indicates that I own the XBox One version, but not the PC version. As you see, there are two versions of Halo Wars 2. One for PC and one for XBox.

I bought the Ultimate Edition and I should have everything on PC and XBox, but I did not receive a Halo Wars Definitive Edition for PC. It's not in my store library. I do not own an XBox One.

The Halo App is only offering me to buy Halo Wars 1.

If browse the Windows Store to Halo Wars 2 Ultimate Edition it says that I own this product. It lists Halo Wars Definitive Edition as belonging to this package. If I click that, it offers me to buy Halo Wars Definitive Edition.

Clearly, that can't be right and something went wrong with the activation. Can you fix this?

Best,

M1Labbe

If browse the Windows Store to Halo Wars 2 Ultimate Edition it says that I own this product. It lists Halo Wars Definitive Edition as belonging to this package. If I click that, it offers me to buy Halo Wars Definitive Edition.

Clearly, that can't be right and something went wrong with the activation. Can you fix this?

Unfortunately, it is in german, so let me guide you: Below Halo Wars 2: Ultimate Edition, it say "You own this product." ("Dieses Produkt gehört Ihnen."). There is a list of content of this package ("In diesem Paket"):

Halo Wars 2 -> Installed

Halo Wars: Definitive Editon -> Buy for 19,99 Euro

Halo Wars 2 Season Pass -> Already owned.

Thus, I own a product without owning all its included content.

The Halo Wars 1 page looks like this



It offers me to buy this game. While at the same time showing me packages with this product ("Pakete mit diesem Artikel"), that is the Ultimate Edition, which I "already own" ("Bereits erworben").

That is clearly inconsistent. I should have access to Halo Wars. Please fix this.