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SourFaceless · Mar 20, 2018

i put a code but it didnt work and no one redemed it

:)

E Ghardashi · Mar 20, 2018

When I try to redeem my Tekken 6 code this error comes:

Something went wrong
Give it another try. If this happens again, let us know by entering the code below at xbox.com/errorhelp so we can investigate.

DOLOR30 · Mar 20, 2018

I keep getting error codes when typing in my prepaid gold live code. XbosPurchase cbf6dd6e-5cab-403

Something went wrong
Give it another try. If this happens again, let us know by entering the code below at xbox.com/errorhelp so we can investigate.

WPAK · Mar 20, 2018

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account , the console and code all match region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
Contact Us | Xbox Support they can do a more indepth look into this issue.

Krugnik

I'm having this same problem also trying to redeem a couple gift cards and add them to my account.

Deanrwp

Hi I am having the exactly same problem trying to enter a DLC code for Metal Gear Solid V game I got for Christmas and it keeps on saying the same thing.......best thing you can do is contact Xbox Support Chat just and speak to a advisor who will help you
with this issue

Happy New Year all the best for 2015

Mister Quimby

Hey there LightBook651432!

In order to get this issue sorted, I recommend reaching out to phone support from our Contact Us page. In the future, please go ahead and create a new thread. This way you can receive support
specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

PoetryAndGuns

Hey thnak you so much and happy new year to you too. its just that the chat isnt working either.

LightBook651432

Same problem here... I can't get my Xbox live 3 month gold membership. What to do?

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