"Something unexpected happened" when trying to install games from the Windows 11 Xbox app

Hi Unkn0wn B.

My name is Mauro and am glad to assist you. We are sorry for the inconvenience.

Currently this error does not appears in the database, I may suggest to contact support for assistance:

https://support.xbox.com/en-US/contact-us

Thanks,
Mauro

I am having the same issue I have a surface pro X which is running a beta version of windows 11. When I have launched cloud games they seem to run, however when I attempt to download/install games, I get the following error message about something unexpected happened followed by an error code which is 0x00000001.

Hello there! I have a question for you: do you happen to be on Windows 11, by any chance?

Edit: And does this happen when you try to install any other games aside from FH5?

Hello! Thank you for replying.

No, I am not on Windows 11, I am currently using Windows 10.

Yes, most games on the Xbox PC app run into the same problem.

Are you sure? Windows 11 on ARM can run x86 apps. The problem only happens with paid content being installed via the Xbox app, and normally paid games that are included with a subscription. The error occurs at the start of the download, as if it fails when it's trying to verify if it's been purchased or not.

After an update, the microsoft gaming service was not foud, even when i installed it again (even unistalling it and reinstalling it via micorsoft store). Xbox app wouldn't even find the install location for apps. This happened after i restored the windows 11 instalation.