Someone

Check this link for a possible solution:
https://support.xbox.com/en-US/xbox-one/console/console-turns-off-unexpectedly

This link will give you instructions on how to file a complaint on another XBL user: http://support.xbox.com/en-US/xbox-live/account-banning-and-player-feedback/file-player-complaint

This link will give you instructions on how to block another XBL user from harassing you: http://support.xbox.com/en-US/xbox-live/account-banning-and-player-feedback/mute-block-avoid-players

jackrenauf95.

You can add me if you would like, sorry for the late reply.

thank you are we able to add u on xbox?

[quote user="davemcfly85"]

nobody here can, only those in the suspension forum can, sorry. you can keep trying or PM one of the XBLPET people as well.

[/quote]The XBLPET do not answer those PM's they will only give an answer in the

Account Suspension forums

[quote user="ngocphi"]

xbox phone support does not review any Code of conduct or terms of use violations

as stated by dave you must address it via the suspension forms



[/quote]

This is correct. OP, the reason no one will give an answer is because they don't have the answer. Xbox Support are not given any information on an account suspension/ban.