Someone seems to have transferred my game to another email account.

Jiten Mistry · Dec 12, 2022

I bought MSF 2020 from Amazon last year and redeemed it. Not sure what happened with my account on the Xbox it told me to put the pass key in which I did. But it came with a error afterwards and I can't remember the error code. So I removed it and did the whole process of logging back in again. When I went to launch the game again I got this error 0x803f8001. So I rang Xbox support up and I have the the code I got from Amazon which I told them and they said the game is redeemed on another email account to the one I've been using.

Thing is this email account does not belong to me. I have never used it nor have I heard of this account and the person I was talking to couldn't give me the full email address as she couldn't see it all. I don't understand what has happened and how my game could have transferred from my email to another one. I can only think a hack or a fraud has taken place.

Has this happened to anyone else or does anyone know what has happened?

:)

Georges C.

Hello again, you can contact support and try to verify with your credit card, but if another account is found and you don't have access to it, unfortunately they won't provide you with any information about the account.

Jiten Mistry

Hi Georges, I didn't have any other account setup on the Xbox. I did buy extra planes in the flight sim game.

Would you happen to know if Xbox support could check card details and email linked to purchase?

ngocphi

Well no games can't be transferred

Jiten Mistry

Code is ok it worked and I was playing with the flight sim for a year. All of a sudden something happened to the account and so I removed it and re added it to the Xbox and the game disappeared. Xbox support said it's linked to another account that is not mines.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Jiten, this is really strange because it is impossible to transfer a game license from one account to another.

As you mentioned that at the time of redemption there was an error and then you repeated the process, the game may have been redeemed in an account other than yours.

You've already contacted support and they more than anyone have the tools and means to perform this type of check.

I don't know if you had more account at the time or you have secondary accounts, but the ideal would be to know which account the game was redeemed on so that you can have access to the game again.

Someone seems to have transferred my game to another email account.