Someone messaged me, harassed me, called me names. I don't really give a **** about that....

So, I was playing Dead by Daylight the other night when a survivor decided they didn't want to play anymore because their teammate threw a pallet they wanted to use a perk on. They messaged me, mid game, to say they were hoping I'd beat all their teammates and they weren't going to help them win. They then messaged me and called me stupid (who cares), slow (ableism?) and proceeded to try to gaslight me. I'm not easily bothered, and indeed, I found the interaction funny. At one point I said, and I quote, "I'm not running my mouth. I'm pointing out your **** attitude and you don't like it." They reported this message, and I'm currently sitting on a 72 hour chat suspension. Again, they initiated the conversation, they attempted to insult me multiple times, and I'M the one with chat ban, because I said "****"?

I'm actually okay with the chat ban. If it's a ban on ANYONE that uses profanity, why not place a mandatory chat filter? But my actual questions are:

1) Who reviews these reports? Do they even remotely take context into consideration, or do they just look for keywords and ban anyone who uses them?

2) What message are you trying to send to your player base? Spoiled, entitled attitudes should be not just accepted, but encouraged, and anyone who disagrees with these cupcakes needs to not even have the ability to talk to their friends?

3) Is there ANY sort of recourse for people who abuse the reporting system for their own petty arguments and personal pride? Or should we all expect tyrants to have full control of when you can and can't communicate with people?

This experience is literally the first time I've ever had to deal with this sort of situation. I've been an Xbox user since the original Xbox, I've had Xbox gold since it was a thing, and my entire time, I've NEVER received any sort of enforcement action against my account. How that isn't taken into consideration in the suspension process is anyone's guess. There should be some serious oversight, and at least a modicum of an investigation before you ban people. I appealed the suspension, urging them to go in and actually READ the messages, as well as listen to the numerous voice messages this troll sent, but apparently any form of investigation is too much to ask for. Much easier to apply a suspension INSTANTLY, right?

To top it all off, the person messaged me again, after reporting me and said "Enjoy buddy! How's that for attitude?", so you know they've not only done this before, but they do it frequently and have become accustomed to either getting their way or having no repercussions for their entitled behavior.

:)