Someone made four separate Microsoft XBOX purchases on the same day using my checking...

Hi, Jeff.

As those transactions don't appear in any of your accounts, you may want to ask your bank to replace your card / payment information besides requesting them for a refund.

Unfortunately, Microsoft support is not capable of providing refunds for purchases not reflected on our accounts.

Hello, Jeff. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

First, it is important to point out that I'm not part of the Microsoft staff.

I'm sorry to hear that your payment information was used without your authorization to pay for something on Xbox.

Not only that, but I would like to ask if you are able to see these transactions in your Microsoft account order history.

https://account.microsoft.com/billing/orders

However, if maybe those transactions are not under any of your Microsoft accounts, you can get a refund for the transactions by working with your bank and disputing the charges with them.

More information about when you need to contact Microsoft or your bank can be found here:
https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders > Refund eligibility.

“If you don’t have access to the account that made the purchase, you’ll need to contact your financial institution for a refund.”

Furthermore, please refrain from sharing personal information, including email addresses, transaction IDs, etc.

As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

Regards,

Arturo.

Thank you for your response, Arturo. The Microsoft support person that I spoke with over chat last night, didn't see those charges come across on my Microsoft account. I no longer have access to my old account. I had forgotten my password and the email address that I had created the account with had been terminated last June after I left that ISP. I had initially reached out to Microsoft support to see about restoring my account so that I could log in and check to see if those charges showed up on my account. After discussing it with that individual we decided it would be best to close out the account and remove the bank information. Then I could create a new account under my new email address and create a new password when I had the chance to do so. I had them to go ahead and close the account out and remove my bank information from the system.

I've checked my order history on my Microsoft account and the only things I see are content purchased separately from the pack. Does the Order history keep track of games purchased physically? I assume it only records purchases made digital only.

I looked around a lot, but did not find a bundle that includes all four games. I found separate bundles that happen to include one of those extra games, though.

If you go to https://account.microsoft.com/billing/orders -- do you see a line item for this bundle you purchased? What does it say exactly?

If your bundle was to include Halo, or Gear of War, Xbox Support may be able to get you a replacement code since Microsoft owns that intellectual property and they can check your account to see if you have redeemed such codes in the past

Otherwise, I saw you should be e-mailed a code ten days after your purchase, which should go to the primary alias or main e-mail associated to the microsoft account you made the purchase on for this bundle