Someone made four separate Microsoft XBOX purchases on the same day using my checking...

Discus and support Someone made four separate Microsoft XBOX purchases on the same day using my checking... in XBoX on Windows to solve the problem; Someone made four separate Microsoft XBOX purchases on the same day (12-19-23) all in the amount of $52.42 using my checking account information. I had... Discussion in 'XBoX on Windows' started by Jeff (FROG), Jan 11, 2024.

  1. Jeff (FROG)
    Jeff (FROG) Guest

    Someone made four separate Microsoft XBOX purchases on the same day using my checking...


    Someone made four separate Microsoft XBOX purchases on the same day (12-19-23) all in the amount of $52.42 using my checking account information. I had a Windows 365 account that I was paying monthly on that was using my checking account as a source of payment. Wasn't sure if someone hacked my windows account and stole the checking information or what. So I had the Microsoft 365 account cancelled last night and the payment information removed. How do I trace those charges back to see what they were for? The person w/Microsoft support that helped me to get the Microsoft 365 account closed said that I would have to get with XBOX support to determine that.

    :)
     
    Jeff (FROG), Jan 11, 2024
    #1
  2. Sodangidni Win User

    Someone made four separate Microsoft XBOX purchases on the same day using my checking account information. How do I get those charges traced back to see what they were for?

    Hi, Jeff.

    As those transactions don't appear in any of your accounts, you may want to ask your bank to replace your card / payment information besides requesting them for a refund.

    Unfortunately, Microsoft support is not capable of providing refunds for purchases not reflected on our accounts.
  3. Sodangidni Win User

    Someone made four separate Microsoft XBOX purchases on the same day using my checking account information. How do I get those charges traced back to see what they were for?

    Hello, Jeff. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

    First, it is important to point out that I'm not part of the Microsoft staff.

    I'm sorry to hear that your payment information was used without your authorization to pay for something on Xbox.

    Not only that, but I would like to ask if you are able to see these transactions in your Microsoft account order history.

    https://account.microsoft.com/billing/orders

    However, if maybe those transactions are not under any of your Microsoft accounts, you can get a refund for the transactions by working with your bank and disputing the charges with them.

    More information about when you need to contact Microsoft or your bank can be found here:
    https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders > Refund eligibility.

    “If you don’t have access to the account that made the purchase, you’ll need to contact your financial institution for a refund.”

    Furthermore, please refrain from sharing personal information, including email addresses, transaction IDs, etc.

    As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

    Regards,

    Arturo.
  4. Jeff (FROG) Win User

    Someone made four separate Microsoft XBOX purchases on the same day using my checking account information. How do I get those charges traced back to see what they were for?

    Thank you for your response, Arturo. The Microsoft support person that I spoke with over chat last night, didn't see those charges come across on my Microsoft account. I no longer have access to my old account. I had forgotten my password and the email address that I had created the account with had been terminated last June after I left that ISP. I had initially reached out to Microsoft support to see about restoring my account so that I could log in and check to see if those charges showed up on my account. After discussing it with that individual we decided it would be best to close out the account and remove the bank information. Then I could create a new account under my new email address and create a new password when I had the chance to do so. I had them to go ahead and close the account out and remove my bank information from the system.
  5. spinmaster 01 Win User

    Mojang/Microsoft still wants me to pay even if I originally owned DLC in Minecraft

    I've checked my order history on my Microsoft account and the only things I see are content purchased separately from the pack. Does the Order history keep track of games purchased physically? I assume it only records purchases made digital only.
  6. xab_on_xbox Win User

    Xbox One S Fortnite Bundle + 4 Games (Digital)

    I looked around a lot, but did not find a bundle that includes all four games. I found separate bundles that happen to include one of those extra games, though.

    If you go to https://account.microsoft.com/billing/orders -- do you see a line item for this bundle you purchased? What does it say exactly?

    If your bundle was to include Halo, or Gear of War, Xbox Support may be able to get you a replacement code since Microsoft owns that intellectual property and they can check your account to see if you have redeemed such codes in the past

    Otherwise, I saw you should be e-mailed a code ten days after your purchase, which should go to the primary alias or main e-mail associated to the microsoft account you made the purchase on for this bundle
Thema:

Someone made four separate Microsoft XBOX purchases on the same day using my checking...

Loading...
  1. Someone made four separate Microsoft XBOX purchases on the same day using my checking... - Similar Threads - Someone made four

  2. im just 2 bucks short for the game someone help a bro out lol

    in XboX Insiders
    im just 2 bucks short for the game someone help a bro out lol: Any help submitted by /u/VeterinarianSmall462 [link] [comments]
  3. Someone help me become an Xbox insider, I only have my phone and I already saw that it is...

    in XboX Insiders
    Someone help me become an Xbox insider, I only have my phone and I already saw that it is...: Stop submitted by /u/nestirig [link] [comments]
  4. Can someone help me? I have a trouble with downloading games

    in XboX Insiders
    Can someone help me? I have a trouble with downloading games: I’ve been experimenting an issue with downloading and updating games on my Xbox S for about 2 months. It doesn’t downloads at all or keeps between 1 to 20 mpbs when my normal WiFi speed is 150-160...
  5. Can someone please help me figure this out?

    in XboX Insiders
    Can someone please help me figure this out?: So okay, for Context; This has happened yesterday & was still happening today (as I’m writing this) I THOUGHT it would stop after I gave my Xbox a break just to be away from it. But it sadly did...
  6. Has someone problems with voice chat?

    in XboX Insiders
    Has someone problems with voice chat?: After I update the console with the update of 4 september (Beta ring) the voice chat stopped working. I want to know if someone has my same situation because this never happened to me but I know...
  7. Help I use Karma, can someone explain to me how to get it?

    in XboX Insiders
    Help I use Karma, can someone explain to me how to get it?: Pls, do me the favor of explaining, I'm new, I would really appreciate it. submitted by /u/Eitan_Acosta [link] [comments]
  8. Someone joined my family and made purchases then left the family. How do I prevent this...

    in XBoX Accessibility
    Someone joined my family and made purchases then left the family. How do I prevent this...: Someone joined our Microsoft Family, made purchases, and then left. How do I prevent this from happening again? I already changed the password and cancelled the card, but what do I need to do with...
  9. My account was hacked and someone made 3 purchases, I stopped my card, Would like to know...

    in XBoX on Windows
    My account was hacked and someone made 3 purchases, I stopped my card, Would like to know...: My account was hacked and someone made 3 purchases, I stopped my card, Would like to know how do I request a refund? eba99bf0-a833-4cdc-844b-1228486113ac
  10. How to talk to someone in authority. I have had unauthorised changes made to my access to...

    in XBoX Games and Apps
    How to talk to someone in authority. I have had unauthorised changes made to my access to...: I have the PC Game Boxed Disc Set of MSFS Premium Deluxe. One of your Advisors without my permission 'refunded' my Disc Game and replaced it with The Xbox Game. I did not want this. I want the...