Someone keeps trying to sign into my account, but keeps failing. This locks my account so I...

Hey there!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

Your account has been restricted or locked because the system has noticed some unusual activity on your accounts such as entering the wrong password too many times either by you or someone else (a potential intruder). To help protect you from potential fraud, abuse & hacker attacks so, therefore, the system has temporarily locked your account.

Kindly try to recover your account by submitting a request through the account recovery webform here on this link:

https://account.live.com/acsr

After submitting a request, you will receive an update from the account recovery webform team within 24 hours.

Please take your time and let me know if it works.

Reference link: https://answers.microsoft.com/en-us/outlook_com...

Keep in mind that you are responsible for your account at all times so you may either want to keep your door locked or put a passkey onto your account so that every time your account tries to sign in on that console it will ask for a passkey.

The enforcement team does not follow these forums and the only way to contact them is through the case review process.

If you failed the questionnaire then you will have to wait the 24 hours

Just upgraded to 8.1 and now all my games are unavailable to me. I keep a failed sign in then re routed to Xbox.com then MS keeps asking me to set up account which I already have. It accepts my login details then goes into "switch to a MS account on this
PC" and when I try to I get fobbed off with "an account using this MS account already exists" - I KNOW IT DOES but I cannot access it.

Somebody somewhere help me!!!!!

Hello!

Sorry to keep you waiting, I just kept forgetting to reply for some reason.

Anyways, making a new account works for a bit until I sign in. So essentially it works perfectly initially, but when I sign out of the users, and then sign in again, it fails to sign into my account.

So I think the issue here is something to do with my Xbox Account. Any ideas?

Thank you for keeping us in the loop and we appreciate your effort in resolving this case. For us to further isolate the issue, we recommend that you try to sign in a different profile and check if still does the same thing.

We'll be waiting for your response, we're always here to help.

I have been trying to link my Microsoft account to Minecraft on the PS4 and first i had a hard time changing the account but then once i tried signing in with my account it got stuck on a screen saying "Signing in with your Microsoft Account..."
and i could only cancel. Then it would just keep trying to sign in could someone please help i'm really confused.

I have the same problem