someone in my family ordered a prepaid thing and I didnt receive my credits

It may be best to reach out to the official Chat/Phone Team for additional assistance at:
support.xbox.com/contact-us

Reference numbers are only used by phone and chat support and should actually not be posted on the forums. This forum and Twitter are the only places to receive support for the Rewards program.

Did you preorder the game digitally or as a physical disc from microsoftstore.com? Digital orders are not eligible for that offer.

As far as other purchases, are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive
VIP rebates.

It was supposed to be a hard disc copy, but it showed up in my games section on my xbox for download? So it ended up being the digital copy that I received. At the time I didnt mind the mistake, but now someone is saying that digital copies dont count towards
bonus credits?? What do you mean I have to be 1 star level? How do I do that?

Hello ,

What game did you pre-order? We do not see any recent MicrosoftStore.com physical (disc) purchases.

I preordered NBA 2k17

It was supposed to be a hard disc copy, but it showed up in my games section on my xbox for download? So it ended up being the digital copy that I received. At the time I didnt mind the mistake, but now someone is saying that digital copies dont count towards
bonus credits??

I originally got my XBOX Live Gold by adding a credit card to my account. Two years later My credit card info was compromised. I got charges of over $1000 on my card. I believe my credit card information was gotten through My Xbox Live account. Why do I
think that? Because all the fraudulent charges were for online purchases from Microsoft. I called Microsoft and had to fight with them to remove my credit card info. Last year the only way to get a Family Pack was to use a credit card on your account, so I
did. A few weeks ago my credit card info was obtained by someone again and guess what????? The first $1200 fraudulent charge was online with Microsoft. Until Microsoft offers a Prepaid Family Plan Card at Retailers I will not give them any more money on for
LIVE or on Live. Trust me I was not Phished.

keep in mind it takes up to 75 days to receive credits after referring a friend to gold. Also make sure they did not use prepaid cards as those are not eligible.

2 things:

1. I previously indicated a friend who signed the Gold with a 25-digit card, and we received the credits.

2. We received the credits within a few days of signing.