Someone has hacked my account and used my credit card.. how do I get the traction cancelled

I just canceled my gold account in order safe guard my credit card. This seems to have struck a cord with a manager there. I think Microsoft maybe getting hacked. To microsoft's credit they credited me my remaining time.

Thanks for your reply.

I have taken steps already! Someone hacked in as my family member purchased bunch of credits and left my account

I did reset my password and removed the credit card from my account immediately

I also called my credit card to stop the pending transactions but they said they can’t do that ! Microsoft however can ! But you guys as Microsoft do not have any quick line of communication for such fraudulent activities when they are observed by your clients! That is frustrating!

Moreover, they said I cannot wi disputed charges since Microsoft account is hacked and Microsoft needs to deal with that.

You as Microsoft needs to have secure accounts so that someone cannot easily hack into them or if you don’t have then you need to deal with it ! Stop it quickly! And give credits back. Why do I have ti deal with a credit card company??? They have given me a credit card to use and I linked it to my Microsoft account. What part of it is their fault ? They don’t hack their website or my account in their organization!

So I expect you guys to deal with this as quick as possible! You lack of security has caused all of this.

Thanks

After getting hacked and having someone purchase nearly $100 worth of MS points to my card, I was also interested in getting my credit card information off my account. Like the OP, couldn't do it without providing another card number.

One work-around is what I did - I purchased a pre-paid debit/credit card (cheapest I could find was $25 at Target) and switched that with my real credit card. My account took that, and if my account somehow gets compromised again, the purchase will likely
be refused due to lack of funds.

Someone named [Mod Removed] hacked my account and got my credit card i need help please ban him he has been hacking my friends and their devices plus he changed my password on my computer

This means that its the FIFA 12 problem. Like you, of many, you have been hacked because someone has attempted to gain access of your account and use the MS Points for in-game purposes.

make sure, if you have a credit card stored on that profile, to cancel the card if that account is being used without your permission, the last thing we want is for someone to be spending your hard earned cash.