Someone has hacked my account and there is nothing I can do to get back in it

Hello and welcome to our community!

I'm Gregori, Independent Advisor, a community member like you, and I'm happy to help!

I'm sorry you're having this issue, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations where our email account with personal information, contacts, messages and even our documents are really involved are a little more delicate.

When the hacker manages to change the password, and the account alias, it is because he also has access to security information, as well as, cell phone, alternative email that you yourself registered in your account.

Unfortunately, when the hacker manages to change the account's security information, the account is hardly recoverable. That's why it's very important to keep your security info up to date and use different passwords across all platforms.

Even if you create the account with the same domain as before, you will not be able to view your games, subscriptions and emails, as it is a new account.

I'm a user like you and there's not much I can do in the community as visibility is public. Contact MSA Support and see if you can follow the Account Takeover (ATO), investigation is done on a case-by-case basis.

https://support.microsoft.com/en-us/account-bil...

https://support.microsoft.com/en-us/account-bil...

Hoping that everything works out for the best.

I hope I helped you. Hugs!

For the last [mod removed] time, it has nothing to do with someone HACKING INTO MY ACCOUNT. IT HAS EVERYTHING TO DO WITH SOMEONE using a tool to spoof messages from my gamertag. Its an Xbox security issue.

my account got hack back in my of last year i work really hard on my achievements i was a 74,000 somebody have nothing else to do and hack my stuff i report it that was hack and xbox support emailed me back that there was nothing wrong with the account
is there a way i can get back my gamerscore cause after all this when down extra security is require and text or email confirming is you

That may of been the dumbest thing I ever heard you can't fake a video when they pull up all my personal information in the game it self so someone can hack my internet and sell my Xbox account and there is absolutely nothing I can do to get it back when
I pay for Microsoft account this is so crazy I am in shock

This has been going on since 2015. My account was hacked and all progress was lost. Xbox/mircosoft are doing nothing to solve this. I report and nothing happens. Same hackers everyday. I block it does no good i still get put in the same lobby. It has
to be someone with access to xbox server.